7 Replies Latest reply: Mar 17, 2013 4:06 PM by Burgerino
Burgerino Level 1 Level 1 (0 points)

Has anyone had their iMac freezing on them when viewing video in full screen mode? The pictue stops, but the sound is still going, but the computer isn't accepting ANY user input. It's happened to me on a couple of occasions now. I'm using Mac OS X 10.6.8


iMac, Mac OS X (10.6.8)
  • CMCSK Level 6 Level 6 (10,530 points)

    No

     

    Which player or browser are you using when viewing videos in full screen mode?   If only happening in browser mode, try another browser to rule out browser issues.  If happening with a video player, have you tried others?

    Is this happening with all videos?

     

     

    Please describe in detail all you have attempted to do in order to resolve the issue.

     

     

     

     

     

     

     

     

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  • Burgerino Level 1 Level 1 (0 points)

    It's happened in three different applications.

     

    First application was with Elgato's EyeTV.

    Second application was actually Quicktime.

    And this morning it froze while I was watching a video on YouTube using Chrome.

     

    It only started happening last night, so i haven't had a lot of time to test it, as every time it happens, I have to force the computer to switch off with the power button, which I hate doing... It just becomes completely unresponsive.

     

    I've verified and repaired permissions using the disc utility, but the Verify disk and Repair disk options were greyed out and unavailable for some reason.

     

    I've also done multiple fsck's in single user mode at start-up to check for and repair any problems, but it's still doing it. I haven't done this using a recovery disc yet though, as I haven't had time.

  • CMCSK Level 6 Level 6 (10,530 points)

    Burgerino wrote:

     

    I haven't done this using a recovery disc yet though, as I haven't had time.

     

    There is no "recovery disc" with Snow Leopard.  Is this the os that you actually have since you posted in its forum area?  If so, try the following -

    Disconnect all peripherals from your computer.

     

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.

     

    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.

     

    Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.  Computer still freezing while viewing videos?

     

     

     

     

     

     

     

     

     

     

     

     

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  • Burgerino Level 1 Level 1 (0 points)

    Thanks for that. I'll give all that a go when I get home tonight. Will give you an upate then. I appreciate the help.

  • Burgerino Level 1 Level 1 (0 points)

    Ok, I've tried all that, and it was working ok for a while, but now it's hung again whilst watching a video. The image is stuck, but every now and then the audio resumes where it left off... I've tried doing a keyboard force quit when the audio cuts back in, but its still doing nothing...

  • CMCSK Level 6 Level 6 (10,530 points)

    It seems there is something else going on.  When the freezing occurs, are there any peripherals connected?

    If you have DiskWarrior or Techtool PRO, use them.

    Make sure you are using the latest version of all the application you are using to run your videos.   Double check to make sure you are using the latest version of Adobe Flash Player.

     

     

    If none of the above are of any help.....

    First application was with Elgato's EyeTV.

    Post in Elgato's forums.  You need to determine if there are any issues with this product.

     

    Second application was actually Quicktime.

    Post in Quicktime forum area.  You need to indicate which version you are using.

     

    And this morning it froze while I was watching a video on YouTube using Chrome.

    Post in the Chrome forum area. 

     

     

     

     

     

     

     

     

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  • Burgerino Level 1 Level 1 (0 points)

    Thanks for all your help. It turns out there's a hardware fault with the graphics card. It's away getting fixed at the moment. hopefully that's the only thing that's going on...