Bill84341

Q: Mail causes Mac to freeze in slow motion

I have an '09 27inch i7 mac running OS 10.6.8.  About once a week, but occasionally 2-3 times/day, when I am in Mail, the images quit loading.  That is the signal that slow-motion Mac freeze has begun.  If I am quick enough, I can quit or force quit Mail and save and close any open applications (just a few seconds of time for this).  After that, the spinning ball of death appears and the Mac is totally unresponsive.  Then, my only option is to press and hold the Mac's power button to force a system shutdown.  Upon restart, everything is fine...until the next time.

 

My Apple dealer has had the machine several times, but has not been able to replicate the problem.  They replaced the hard drive (part of the recall).  I have worked with my internet provider (Comcast) to insure that the mail settings were correct, and have "rebuilt" the mail system as was suggested elsewhere in this forum - all to no avail.

 

Any suggestions?

iMac, Mac OS X (10.6.8)

Posted on Mar 7, 2013 10:41 AM

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Q: Mail causes Mac to freeze in slow motion

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  • by BDAqua,

    BDAqua BDAqua Mar 7, 2013 6:15 PM in response to Bill84341
    Level 10 (123,905 points)
    Mar 7, 2013 6:15 PM in response to Bill84341

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

  • by Bill84341,

    Bill84341 Bill84341 Mar 9, 2013 12:08 PM in response to BDAqua
    Level 1 (0 points)
    Mar 9, 2013 12:08 PM in response to BDAqua

    Thanks for your reply.  I looked in Activity Monitor and did not see anything that I recognized as a problem.  I am waiting for the next freeze-up and will look again then.  I have plenty of both RAM (8G) and disk space available.  There are no notations in the Crash Log of any past events. 

     

    I have not seen this problem when using any other programs that connect to the internet.  My most CPU intensive (and time intensive) applications are Adobe Lightroom and Phtotshop PS5, neither of which have been subject to the crashing problem.  I have not yet tried creating a new location.  I do run the Mac using Wifi, but I had the same crash problem when I connected the Mac to the router via an ethernet cable.

     

    Is there a different Mail client that I can use with my comcast account?  If I use Comcast maiol directly, all deletions are permanent, which is a problem, since my wife and I share an email account but access mail from different devices.  With Mac Mail, an email deletion does not remove the mail from the Comcast system.

  • by BDAqua,

    BDAqua BDAqua Mar 9, 2013 1:01 PM in response to Bill84341
    Level 10 (123,905 points)
    Mar 9, 2013 1:01 PM in response to Bill84341

    For another Mail App, Thunderbird...

     

    http://www.mozilla.com/thunderbird/