HT201541: Update the software on your Mac

Learn about Update the software on your Mac
GoodyGoddy

Q: I have Mac OS X Snow Leopard, V.10.6.3 on my Mac Mini, but my updates (apple icon updates) isn't working, can anyone help? I keep getting a message telling me it cannot contect to the network but then when I run diagnostics it tells me everything is ok!

I have Mac OS X Snow Leopard, V.10.6.3 on my Mac Mini, but my updates (apple icon updates) isn't working, can anyone help? I keep getting a message telling me it cannot contect to the network but then when I run diagnostics it tells me everything is ok!

 

Also my Adobe updater isn't working.

 

Many thanks

Mac mini, Mac OS X (10.6.3)

Posted on Mar 7, 2013 12:25 PM

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Q: I have Mac OS X Snow Leopard, V.10.6.3 on my Mac Mini, but my updates (apple icon updates) isn't working, can anyone help? I keep ... more

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  • by Kappy,

    Kappy Kappy Mar 7, 2013 12:28 PM in response to GoodyGoddy
    Level 10 (270,319 points)
    Desktops
    Mar 7, 2013 12:28 PM in response to GoodyGoddy

    See if this helps:

     

    Fix for Software Update

     

    See Troubleshooting Automatic Software Update in Mac OS X.

     

    Delete the following files:

     

    • /Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist where "xxx" is a number.
    • /Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)

     

    Restart the computer.

  • by GoodyGoddy,

    GoodyGoddy GoodyGoddy Mar 7, 2013 12:59 PM in response to Kappy
    Level 1 (0 points)
    Mar 7, 2013 12:59 PM in response to Kappy

    Sadly it didn't work Kappy

  • by Kappy,

    Kappy Kappy Mar 7, 2013 1:08 PM in response to GoodyGoddy
    Level 10 (270,319 points)
    Desktops
    Mar 7, 2013 1:08 PM in response to GoodyGoddy

    Then I recommend reinstalling OS X.

     

    Reinstall OS X without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.