Can Apple Employees hack my iCloud/iMessage/iTunes/Private Apps/Photo Sharing?

I have reported this to the police. I've contacted apple support several times. On Saturday an appt was made with that stores manager who indeed confirmed that her employee hacked into my account. I received apology after apology!!! He should be terminated! I was informed by another local store that he would be immediately terminated. I don't think any disciplinary actions have taken place because he showed up for work,on Saturday as I was working with the manager. They sent him to a back room while I was in the store. This is outrageous and I'm very disappointed in this particular apple store. I don't think they believed me until she was able to see his email address attached to my account.

Yes! This recently happened to me. A apple store employee obtained my password and hacked into my account. I started receiving numerous emails regarding my password and email from Apple and was locked out of my account. I've visited the store several times and written a letter. Eventually, the store manager had to swipe my iPad and create a new Apple ID. The store employee placed his email (which included his first name) on my old account...smart right?? I will never trust apple stores or it's employees with my information again. I had to close my credit card as stolen as well. This happened at the Alderwood mall store in Lynnwood, wa. It's been a terrible process and now I lost my purchased apps because they're not associated with the new Apple ID. What a nightmare! I've lost all respect

Mrs Weary,

The police have been informed and the store manager is aware of the situation. She has no alternative but to consider disciplinary action ... but like all matters of legality, the offender must be allowed to make his case. With the best will in the world you cannot demand anything.

If the matter is criminal, the police will take appropriate action and the manager will be obliged to justify the continued employment of the person involved to their superiors. That is an internal matter.

I would suggest that you sit back patiently for now and await the outcome. It seems you have right on your side and the store will ultimately need to make it up to you. While it is very much a nuisance, it has happened. I hope the store manager addresses and concludes the matter in a decent way.

I can't say it's impossible, but it's very unlikely, and very very unlikely if all you did was enter in your ID on a iPad in the Apple Store. What led you to believe that your email account was hacked? What is this "screen" for iCloud that is popping up and what exactly does it say?

To add to Deggie's comment; and the Store Manager. If an Apple employee did that it is ground for them to be fired.

Besides that as a retired IT person myself, I was alway too busy for any of that kind of stuff.

Allan

And, in most places with Texas for sure, it is a crime and can result in prison time.

But I would remnd mrsweary it is one employee out of 250,000 or so. And I would definitely contact Customer Service about the purchased apps to set up credits for re-purchase under the new Apple ID. Is not hard at all for them to do this.

Not Apple support; Apple Customer Service which is a different department altogether. Call AppleCare and ask to be transferred to Customer Service or ask the manager for the direct number. Have you asked the manager about store credits on the new account.

The employee may have been showing up for their termination session.

It means the employee has discovered your posts here and transferred them to their storage.

No, it means a post here was deleted and sent to an area you aren't authorized to see.

This sounds more like a personal problem you are having with an Apple employee you are acquainted with and not a problem for the volunteers in this forum. If you gave your password to this employee they could have followed you with find my iphone, but if you changed the password that would cease.

You need to either talk to the Reginal Manager of Apple Stores in your area or call the police.

I doubt an Apple employee did this.... Besides, when giving passwords and want to someone, you should immediately change the information after the work is done on a computer/iDevice.

What happened when you reported this to the police?

Yes, I have chosen to wait for the outcome. I'm ready to move forward just with a functional piece of equipment and the purchases I made refunded or credited.

How do you know where this Apple employee lives?

Stalking is a crime, report it to the local police and let them handle it?

This is very shocking as the same exact thing happened to me.

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