My iPhone 5 has numerous problems and I want to take it to an apple store to get a replacement but it is under my dads name... Does he have to be there for me to replace it?

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Level 1

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My iPhone 5 has numerous problems and I want to take it to an apple store to get a replacement but it is under my dads name... Does he have to be there for me to replace it?

Hi guys

I recently just bought a new iPhone 5 and it is already having some problems like not receiving messages when it has told me I've received one, the side button is getting really stiff and hard to change to silent and it always goes into SOS only mode...

I want to go to the apple store and get a replacement but it is under my dads name.. Does he have to be there for me to replace it?? Thanks

iPhone 5, iOS 6.1.2

Posted on Mar 7, 2013 9:01 PM

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Answer 1

modular747

Level 6

19,656 points

Mar 7, 2013 10:40 PM in response to Shelleyq

Yes, the owner is the only one who can get warranty service.

Did you do any of the basic troublshooting steps described in the User Guide: Restart, Reset, Resetore?

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Answer 2

Shelleyq Author

Level 1

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Mar 8, 2013 12:23 PM in response to modular747

Can i take my mum to the apple store with me?

yes i have tried everything to try and fix it but it is just getting worse

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Answer 3

varjak paw

Level 10

170,200 points

Mar 8, 2013 12:25 PM in response to Shelleyq

I'd suggest you call the Apple Store and ask to make sure. They may insist on your father being present since the iPhone was purchased by him, but quite probably they won't care. They usually don't check ownership of the iPhone since many are purchased as gifts or sold to someone else.

Regards.

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Answer 4

Shelleyq Author

Level 1

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Mar 8, 2013 12:45 PM in response to varjak paw

Okay thank you ! this has helped a lot

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