Cannot Set Exchange Active Sync Email Account ot Default

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Cannot Set Exchange Active Sync Email Account ot Default

OK, I am having a problem setting the Default Email Account as Exchange Active Sync. I am seeing this in iPhone and IPad both running 6.1.2. The Active Sync Mail account is installed on both devices and works fine. The problem is I am unable for some reason to change the Default Email Account from iCloud to the Exchange Active Sync Account installed. When I select the option to change Default Email Account, iCloud is there and checked however the Active Sync Account does not even show up as a selectable option here. Please help! Thanks

iPad, iOS 6.1.2

Posted on Mar 8, 2013 8:32 AM

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Answer 1

Mar 15, 2013 1:33 AM in response to flipper507

Hi Flipper507,

Im having the same issue on a couple of devices. I am unable to select my exchange mail on my iphone 5 on ios 6.1.2 but on a colleague of mines iphone 4 we are able to select it. he is also on 6.1.2. on my iphone 5 it also not shows up as an option.

Would like to hear a solution for this.

Kind regards

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Answer 2

Mar 15, 2013 2:57 AM in response to bjkoekkoek

I just called with apple support and the only answer they could give me was: Wait for a new update.

I am really hoping this is not the only solution!

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Answer 3

Mar 15, 2013 8:15 AM in response to flipper507

Hi Flipper,

We've solved the issue. In our case it was the issue that our MDM tool MobileIron was blocking it. We had to enable the possibility to use 3rd party apps for sending mail. looks like some kind of bug in IOS. From earliers posts of you i saw that you are using airwatch for MDM maybe you got some setting like this too.

Hope it helps.

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Answer 4

SMHCIT

Level 1

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Sep 2, 2013 3:24 AM in response to bjkoekkoek

Thanks bjkoekkoek, this was exactly our issue too. We're using Meraki MDM.

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