9 Replies Latest reply: Mar 13, 2013 7:18 PM by photogirl123 Branched to a new discussion.
photogirl123 Level 1 (0 points)

My mac keeps freezing and I would like to use drive genius 3. Is it compatible with Mountain Lion 10.8.2

Mac Pro, OS X Mountain Lion (10.8.2)
  • Kurt Lang Level 8 (36,630 points)

    According to the vendor it is. I wouldn't expect Drive Genius to help with a freezing issue, though.

  • Eric Root Level 8 (49,978 points)

    What exactly does your Mac do? Some troubleshooting information:


    Isolating Issues


    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work.


    Isolating an issue by using another user account


    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal.


    Safe Mode


    Safe Mode - About


    General information.



    Troubleshooting Permission Issues


    Step by Step to Fix Your Mac

  • Linc Davis Level 10 (192,161 points)

    "Drive Genius," like all so-called "utilities," is completely worthless and won't solve your problem. When you need help, it's best to describe the problem itself, rather than your conclusion as to what's causing it or how it should be solved.

  • photogirl123 Level 1 (0 points)

    Thanks for your input Linc, but I thought I described the problem and wasn't trying to make a conclusion. The computer freezes randomly. I had gotten some advice that running Drive Genius might find why it is freezing and fix it. I just wanted to find out if it was compatible with Mountain Lion. Now that you have enlightened me as to it's capabilities, I will try another approach.


  • Linc Davis Level 10 (192,161 points)

    The next time you have the problem, note the exact time: hour, minute, second.


    If you have more than one user account, these instructions must be carried out as an administrator.


    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Lamna nasus Level 1 (0 points)

    Hi Photogirl123,


    Good advice from ER.. also it would be worth double checking if you have updated any major Apps or the Apple OS to 10.8.2 during the timescale concerned.. since this might cause one or more incompatibilities (this can lead to freezing).. Manufaturers' websites should list any known issues.


    Utilitiy software such as Drive Genius, Disk Warrior, Tech Tool Pro, etc are best kept specifically for data recovery ( they must be kept up to date and may lag behind the current Apple OS by a noticable margin) but in many cases they are now priced almost the same as an external hard drive, so backing up with Time Machine is more cost effective than ever.. as a safety precaution always back up your data, before troubleshooting.








    /dance with Modinator

  • photogirl123 Level 1 (0 points)

    I was comtemplateing upgrading to Mountain Lion and then my machine started freezing. So I upgraded to ML and still had the same issue. I tried the safe boot and  creating another user account. Then I discovered that there were some unwanted items in my login items. I was told by someone that those could be deposited there by malware. So I deleted them and it has been working OK, so far....


    I'll let you guys know if I have any trouble going forward.


    Thanks for the assistance by all!

  • Lamna nasus Level 1 (0 points)

    No worries PG, glad you got a solution to the problem.


    For future reference, it is worth bearing in mind that loading a new OS onto a Mac with problems can make it worse, rather than better.. always make sure you have all the updates prior to a new OS.. its also worth doing the Fix Permissions 'spring clean' before loading a new OS.. and make sure you have safely backed up your data.


    Although it is possible for Macs to be directly affected by malware, it is currently quite rare..when you load Apps onto your Mac, the install procedure may automatically put shortcut links into the Dock and/or into Login items.. out of date links in Login Items can cause your Mac to be noticably slow to complete the Boot cycle (and other issues).. as would automatic links to shared folders on a network or an external drive you no longer use.

    So the person you consulted was correct to mention it is worth checking what is in Login items, from time to time (remembering that some items may be meant to be there, if they relate to Apps you still use).

  • photogirl123 Level 1 (0 points)

    Yes, I took care of all of those good things before upgrading OS. Just glad it work out and thanks for the tips!