HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
pjak2003
Level 1 (0 points)

Q: Please help! I can power the device off but when i try to unlock the screen its like it cant feel my finger tracing over my unlock design, thus I cannot sign into itunes to download what i have before I possibly loose everything :(   My warranty is exp

Please help! I can power the device off but when i try to unlock the screen its like it cant feel my finger tracing over my unlock design, thus I cannot sign into itunes to download what i have before I possibly loose everything    My warranty is expired and I dont know if there is any other solution before I dump a bunch of money into this devise. ThaNK YOU!

iPod touch (4th generation), I have no idea what operating syst.

Posted on Mar 9, 2013 8:57 AM

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pjak2003

Q: Please help! I can power the device off but when i try to unlock the screen its like it cant feel my finger tracing over my unlock ... more

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  • by lllaass,

    lllaass lllaass Mar 9, 2013 9:10 AM in response to pjak2003
    Level 10 (189,537 points)
    Desktops
    Mar 9, 2013 9:10 AM in response to pjak2003

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar