Trying to install Garmin Express software and installer will not install after password in entered.

Question

Level 1

5 points

Trying to install Garmin Express software and installer will not install after password in entered.

I have downloaded Garmin express to check for map updates. Software downloads fin - did four times. When i try to install, after enterring my password (it is correct), the dialog box goes away, but the software installation does not progress. Just sits there and does nothing.

I have had the same issue with an Adobe Reader update. Won't move into the application installation mode.

iMac, Mac OS X (10.7.3)

Posted on Mar 9, 2013 9:34 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Mar 9, 2013 3:39 PM in response to biff85

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

biff85 Author

Level 1

5 points

Mar 10, 2013 12:39 AM in response to Linc Davis

Linc,

Console messages following your actions are below.

Trying to install, I agree to the agreement. Input my administrator password, click Install, then nothing happens. Does not move to install application. Thanks for your assistance.

3/10/13 9:34:15.194 AM Installer: InstallerStatusNotifications plugin loaded

3/10/13 9:34:33.000 AM kernel: 304866.666726: __wbuf_map_single_tx: dma mapping failed for wbuf 0xffffff807b16b900

3/10/13 9:34:33.000 AM kernel: 304866.666736: ---- __wbuf_map_sg[1271] Failed to Map Single Tx ----

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Answer 3

Linc Davis

Level 10

209,739 points

Mar 10, 2013 8:59 AM in response to biff85

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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Answer 4

biff85 Author

Level 1

5 points

Nov 24, 2013 5:16 AM in response to Linc Davis

Linc,

Have still not been able to resolve the Installer issue, and am also unable to delete numerous files from previous Macs that are copied on harddrive - some from OS9.

Ran the root commands you suggested in other threads and console read out is as follows

Eric--Amy-Gardners-iMac:~ ericamygardner$ su root

Password:

sh-3.2# exit

exit

Eric--Amy-Gardners-iMac:~ ericamygardner$ sudo rm /var/audit/current

Password:

Eric--Amy-Gardners-iMac:~ ericamygardner$ sudo rm /var/audit/current

rm: /var/audit/current: No such file or directory

Eric--Amy-Gardners-iMac:~ ericamygardner$ sudo ls -l /var/audit

total 5448

-r--r----- 1 root wheel 28449 Mar 12 2012 20120312052634.20120312203407

-r--r----- 1 root wheel 60459 Mar 23 2012 20120312203502.crash_recovery

-r--r----- 1 root wheel 4310 Mar 25 2012 20120323173754.20120325085029

-r--r----- 1 root wheel 19668 Apr 1 2012 20120325091627.crash_recovery

-r--r----- 1 root wheel 3248 Apr 2 2012 20120402175205.20120402180439

-r--r----- 1 root wheel 97071 Apr 19 2012 20120402180522.crash_recovery

-r--r----- 1 root wheel 42031 May 13 2012 20120420164753.20120513162115

-r--r----- 1 root wheel 11450 May 20 2012 20120513162221.crash_recovery

-r--r----- 1 root wheel 37745 Jun 21 2012 20120522210911.crash_recovery

-r--r----- 1 root wheel 14077 Jun 30 2012 20120622232440.crash_recovery

-r--r----- 1 root wheel 7757 Jul 7 2012 20120705214141.crash_recovery

-r--r----- 1 root wheel 73549 Aug 8 2012 20120722190805.crash_recovery

-r--r----- 1 root wheel 3435 Aug 10 2012 20120810121212.crash_recovery

-r--r----- 1 root wheel 3435 Aug 10 2012 20120810121511.crash_recovery

-r--r----- 1 root wheel 3185 Aug 10 2012 20120810121952.crash_recovery

-r--r----- 1 root wheel 2972 Aug 10 2012 20120810122300.crash_recovery

-r--r----- 1 root wheel 70516 Aug 18 2012 20120810122439.20120818145037

-r--r----- 1 root wheel 35104 Aug 25 2012 20120818145112.20120825145848

-r--r----- 1 root wheel 16760 Sep 5 2012 20120825145912.crash_recovery

-r--r----- 1 root wheel 3300 Sep 5 2012 20120905182114.crash_recovery

-r--r----- 1 root wheel 54564 Sep 30 2012 20120906201640.20120930131413

-r--r----- 1 root wheel 27014 Oct 6 2012 20120930131511.20121006050555

-r--r----- 1 root wheel 283164 Oct 21 2012 20121006050627.20121021160713

-r--r----- 1 root wheel 37939 Oct 22 2012 20121021160742.crash_recovery

-r--r----- 1 root wheel 7715 Oct 22 2012 20121022170445.20121022172552

-r--r----- 1 root wheel 36746 Oct 23 2012 20121022172648.crash_recovery

-r--r----- 1 root wheel 500630 Nov 3 2012 20121026180930.crash_recovery

-r--r----- 1 root wheel 64588 Nov 4 2012 20121103234115.crash_recovery

-r--r----- 1 root wheel 36348 Nov 5 2012 20121104143352.crash_recovery

-r--r----- 1 root wheel 94932 Nov 8 2012 20121105044306.crash_recovery

-r--r----- 1 root wheel 48660 Nov 18 2012 20121112161458.crash_recovery

-r--r----- 1 root wheel 5300 Nov 19 2012 20121118152903.crash_recovery

-r--r----- 1 root wheel 9106 Nov 22 2012 20121119134428.crash_recovery

-r--r----- 1 root wheel 11249 Dec 4 2012 20121126212544.crash_recovery

-r--r----- 1 root wheel 26733 Dec 10 2012 20121206045351.crash_recovery

-r--r----- 1 root wheel 13884 Dec 16 2012 20121215095812.crash_recovery

-r--r----- 1 root wheel 11574 Dec 24 2012 20121219173121.crash_recovery

-r--r----- 1 root wheel 4458 Dec 25 2012 20121225074357.crash_recovery

-r--r----- 1 root wheel 0 Dec 30 2012 20121230060953.not_terminated

-r--r----- 1 root wheel 0 Dec 30 2012 20121230061022.not_terminated

-r--r----- 1 root wheel 6181 Jan 1 2013 20121230063048.not_terminated

-r--r----- 1 root wheel 56756 Jan 20 2013 20130101133553.not_terminated

-r--r----- 1 root wheel 19440 Feb 3 2013 20130121090631.not_terminated

-r--r----- 1 root wheel 23060 Feb 9 2013 20130203124749.not_terminated

-r--r----- 1 root wheel 6261 Feb 9 2013 20130209142131.not_terminated

-r--r----- 1 root wheel 4649 Feb 12 2013 20130210104509.not_terminated

-r--r----- 1 root wheel 16911 Feb 20 2013 20130215084235.not_terminated

-r--r----- 1 root wheel 5689 Feb 23 2013 20130223075914.not_terminated

-r--r----- 1 root wheel 18085 Mar 6 2013 20130223195637.not_terminated

-r--r----- 1 root wheel 3170 Mar 6 2013 20130306193931.not_terminated

-r--r----- 1 root wheel 66700 Mar 21 2013 20130306201047.not_terminated

-r--r----- 1 root wheel 4085 Mar 25 2013 20130321182836.not_terminated

-r--r----- 1 root wheel 10525 Mar 31 2013 20130325190800.not_terminated

-r--r----- 1 root wheel 21208 Mar 31 2013 20130331163819.not_terminated

-r--r----- 1 root wheel 3077 Mar 31 2013 20130331170109.not_terminated

-r--r----- 1 root wheel 23761 Mar 31 2013 20130331172158.not_terminated

-r--r----- 1 root wheel 16102 Mar 31 2013 20130331174539.not_terminated

-r--r----- 1 root wheel 6800 Apr 3 2013 20130331203817.not_terminated

-r--r----- 1 root wheel 3828 Apr 6 2013 20130403111011.not_terminated

-r--r----- 1 root wheel 3503 Apr 8 2013 20130408062704.not_terminated

-r--r----- 1 root wheel 83491 May 8 2013 20130408074635.not_terminated

-r--r----- 1 root wheel 12882 May 17 2013 20130508195549.not_terminated

-r--r----- 1 root wheel 20853 May 28 15:39 20130518113148.not_terminated

-r--r----- 1 root wheel 3305 May 30 10:46 20130530084521.not_terminated

-r--r----- 1 root wheel 26338 Jun 10 10:10 20130601212109.not_terminated

-r--r----- 1 root wheel 11817 Jun 13 20:08 20130611023011.not_terminated

-r--r----- 1 root wheel 5613 Jun 17 19:11 20130615103447.not_terminated

-r--r----- 1 root wheel 9022 Jun 18 23:09 20130618165931.not_terminated

-r--r----- 1 root wheel 16016 Jun 29 08:38 20130621074507.not_terminated

-r--r----- 1 root wheel 5411 Jul 3 19:11 20130629070240.not_terminated

-r--r----- 1 root wheel 10300 Jul 7 19:12 20130704064343.not_terminated

-r--r----- 1 root wheel 3947 Jul 9 20:12 20130709042655.not_terminated

-r--r----- 1 root wheel 7687 Jul 13 12:09 20130710135957.not_terminated

-r--r----- 1 root wheel 3170 Jul 14 22:26 20130714202526.not_terminated

-r--r----- 1 root wheel 3305 Jul 14 23:00 20130714205908.not_terminated

-r--r----- 1 root wheel 3596 Jul 15 13:49 20130715114833.not_terminated

-r--r----- 1 root wheel 3305 Jul 15 20:40 20130715183919.not_terminated

-r--r----- 1 root wheel 23312 Jul 18 22:21 20130715213309.not_terminated

-r--r----- 1 root wheel 30624 Jul 28 22:11 20130721115342.not_terminated

-r--r----- 1 root wheel 12464 Aug 8 21:54 20130728203704.not_terminated

-r--r----- 1 root wheel 7498 Aug 10 04:53 20130808201857.not_terminated

-r--r----- 1 root wheel 11371 Aug 25 22:45 20130825182411.not_terminated

-r--r----- 1 root wheel 13420 Sep 9 19:56 20130827190544.not_terminated

-r--r----- 1 root wheel 12756 Sep 18 06:59 20130915180113.not_terminated

-r--r----- 1 root wheel 4952 Sep 19 06:55 20130918052515.not_terminated

-r--r----- 1 root wheel 25274 Sep 23 17:10 20130919174413.not_terminated

-r--r----- 1 root wheel 5591 Sep 26 03:40 20130925184722.not_terminated

-r--r----- 1 root wheel 3305 Oct 1 07:08 20130930170450.not_terminated

-r--r----- 1 root wheel 3170 Oct 2 07:20 20131002051911.not_terminated

-r--r----- 1 root wheel 2879 Oct 4 07:40 20131004053931.not_terminated

-r--r----- 1 root wheel 3596 Oct 5 18:34 20131005163222.not_terminated

-r--r----- 1 root wheel 19563 Oct 11 10:59 20131006085226.not_terminated

-r--r----- 1 root wheel 3170 Oct 14 20:41 20131014184041.not_terminated

-r--r----- 1 root wheel 3305 Oct 17 22:30 20131017202936.not_terminated

-r--r----- 1 root wheel 5702 Oct 19 20:08 20131019073705.not_terminated

-r--r----- 1 root wheel 11513 Oct 24 23:22 20131020113246.not_terminated

-r--r----- 1 root wheel 10829 Nov 4 14:11 20131031092214.not_terminated

-r--r----- 1 root wheel 12780 Nov 7 20:39 20131107162718.not_terminated

-r--r----- 1 root wheel 6442 Nov 14 07:34 20131111183840.not_terminated

-r--r----- 1 root wheel 6542 Nov 24 13:11 20131123161838.not_terminated

-r--r----- 1 root wheel 13828 Nov 24 14:03 20131124123707.not_terminated

Eric--Amy-Gardners-iMac:~ ericamygardner$

The restart process also takes about 15-20 minutes. Everything is backed up on Time Capsule, though i have a 3 TB hard drive and now Time Machine can't complete backup because not enough room on disk - even though it is supposed to delete earlier back-ups it is not.

Want to just reload OS - snow leopard is last actual disk I have, if that is best course.

Also having the same issue as others that in Users and Groups preference, i am unable to unlock admin privileges even though password is correct.

Thanks for the assistance

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Answer 5

biff85 Author

Level 1

5 points

Nov 24, 2013 11:11 AM in response to biff85

Was able to boot in safe mode, then got the Installer to finally work.

Tried to load OSX Mavericks and it would not load due to a damaged hard disk. Ran disk utility and had errors and disk utility could not fix after three attempts. Says I need to erase disk and reload from backup.

Any other options before erase? Am also in the middle of the OSX Mavericks setup, so startup is to OSX Mavericks screen vice regular desktop screen. Thanks

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