mrsrd
Level 1 (0 points)

Q: have outlook and all was fine until an upgrade by microsoft. now very slow receiving emails, writing emails hesitates, no sound alerts, takes forever to receive emails daily.can i delete download and reinstall microsoft office - outlook?

have outlook and all was working fine until I did a microsoft upgrade. now emails are painfully slow to load, get the stupid wheel when writing emails and typing just stops for a bit, sound alert when sending not working, just overall not working as it had been up to that download. would like to know if I delete the download, (not sure I can) what will happen and if I cannot do that what if I delete outlook altogether and then reinstall microsoft office because I have the original disk. but not sure if this will even fix this probelm. could someone tell me what is the best way to handle this?

iMac, OS X Mountain Lion (10.8.2)

Posted on Mar 9, 2013 5:57 PM

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mrsrd

Q: have outlook and all was fine until an upgrade by microsoft. now very slow receiving emails, writing emails hesitates, no sound al ... more

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  • by BDAqua,

    BDAqua BDAqua Mar 9, 2013 8:27 PM in response to mrsrd
    Level 10 (123,905 points)
    Mar 9, 2013 8:27 PM in response to mrsrd

    Hello, see how many of these you can answer...

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

    https://discussions.apple.com/servlet/JiveServlet/showImage/2-18666790-125104/AM Pageouts.jpg

     

    This has worked for a few...

     

    Though all of these steps may or may not be needed, I'm including them all.

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    10.4 instructions...

     

    Is that Interface dragged to the top of Network>Show:>Network Port Configurations.

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.