2 Replies Latest reply: Mar 10, 2013 8:56 AM by snozdop
shayeden12 Level 1 Level 1

My son has dowlaoded in app purchaes without permission.  When I hit report a problem it is not giving me the option to leave a comment.  What can I do?  He has spent £190!


iPad 2
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    You can also turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately' (whether that setting will appear will depend upon what version of iOS that you have on the iPad)

  • snozdop Level 5 Level 5

    It's a bit late now, but before letting your son use your iPad, you should've done this:

     

    Settings > General > Restrictions > Enable Restrictions > Enter a PIN

     

    then

     

    Settings > General > Restrictions > In-App Purchases > OFF

     

    Settings > General > Restrictions > Require Password > Immediately

     

    This is all in the User Guide, of course.