1 2 Previous Next 15 Replies Latest reply: Mar 11, 2013 5:03 PM by BobHarris
OrangeMarlin Level 5 Level 5 (5,130 points)

I thought this particular community was about the Support Community itself and not a catch all for every problem with iPhones, iPads, iMacs and whatever. It destroys my sense of order!

 

Anyways, I'm still having problems with the website. I'll write out an answer to someone's problem, and I get the red bar with an error. Or if I read a thread, then click on "discussions" or the Community, I just get a blank page. I have to then back completely out of the Support Community, and re-enter, which will fix the blank page issue. But whatever discussion in which I was trying to post will still give me an error. To fix it, I have to quit Safari, re-enter the Support Community, find the discussion, the reply again.

 

This will work for a few discussions, then the problem happens all over again.

 

I know that Firefox doesn't do this, but why on earth should I use Firefox to use Apple's own Support Community. This is quite annoying, and seems like a very silly way to run this place. Let's not even discuss why these forums don't allow me to use the inline spell-checking that works on nearly every other website, an important and valued feature of OSX.

 

Are there any recommendations, short of moving to Firefox for the Apple Support Communities to fix this problem? Are you +10,000 point users running into the problem (since you must be like me, stopping by for a couple of hours to help out)? Tell me what miracle preference change will fix this. PLEASE.

 

I have very few problems with Safari these days. The only website that I can recall that is giving me CONSTANT issues is this one, and that's just plain ridiculous.


iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2), 16GB, 1GB video, 1TB drive
  • 1. Re: Support Community website doesn't work well
    John Galt Level 8 Level 8 (36,390 points)

    It happens, but not very often. No one seems to care.

     

    To fix it, I have to quit Safari, re-enter the Support Community, find the discussion, the reply again.

     

    That's what I do.

     


  • 2. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    John Galt wrote:

     

    It happens, but not very often. No one seems to care.

     

    To fix it, I have to quit Safari, re-enter the Support Community, find the discussion, the reply again.

     

    That's what I do.

     


     

    Well that's not the answer I want!!!

     

    It's good to know that others are having this. It's frustrating to quit Safari, then re-enter. It's happening to me frequently. On some days, I have no problems. But today, every reply I make requires me to quit and restart. That's just ridiculous.

  • 3. Re: Support Community website doesn't work well
    John Galt Level 8 Level 8 (36,390 points)

    When this occurs one workaround is to go to Apple's main page > Support, and click the link to Communities. That will bypass the need to quit Safari, launch it again, log in again, and find the thread. However, the blank page problem is guaranteed to occur again shortly thereafter - meaning, after reading or posting a few more times.

     

    Reloading the page does not help. Clearing caches does not help. "Show Page Source" reveals a completely empty page; no content.

     

    Evidently it is a bug in Safari, or Jive, or both.

  • 4. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    Yeah, I do go back to the main Support page, and start over again. But what I've found is that when I get the error that I can't post (it's in a red bar, can't remember what it precisely says), only quitting and restarting will allow me to post there. But I might be able to post a reply in another thread.

     

    It's random, to be honest. Cannot figure out some common reason for me to have this problem.

     

    So, I presume Jive is the basis for the design and coding of these Communities? I've complained about the lack of spell checking for  years (using feedback to Apple). Wish they would fix that along with our current problem.

  • 5. Re: Support Community website doesn't work well
    John Galt Level 8 Level 8 (36,390 points)

    So, I presume Jive is the basis for the design and coding of these Communities?

     

    Yes, and just like Java and Flash, Apple did not create Jive and I presume they have no control over its development. Apple's ability to fix its problems may be limited, or zero.

  • 6. Re: Support Community website doesn't work well
    seventy one Level 6 Level 6 (8,990 points)

    Actually John, some of us do care.    Safari has become a pigging nuisance in many ways and of all the browsers we should be able to count on, Safari is the one we are least able to rely on.

     

    Let me ask a question.   Why, when I'm in a thread I have linked to via the e-mail notification system, do I have to sign in and then have to play 'hunt the thread' because I've ended up in the Apple Communities lead page?   It's totally illogical.

     

    I want to support Apple and use Apple based procedures and browser because by doing so, in my own little way, I am helping to further the Apple presence.  I just wish Apple would reciprocate.

  • 7. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    This support community is the first stop for many people having problems with Apple's products. I come here a lot, when I can't figure something out. I've been contributing on and off for 10 years, and this is the worst it's been.

     

    I mean there are even dumb little things that are messed up on this website. For example, you can't edit the products you have, so if you upgrade from OSX 10.8.1. to 10.8.2, you have to actually delete the old one and create a new product, like an iMac. Now I keep mine up to date, because if I post a question, I don't want someone (like me) to say "update your OSX."

  • 8. Re: Support Community website doesn't work well
    rccharles Level 5 Level 5 (5,360 points)

    I think some javascript can be written to turn spellchecking back on.  You can inject javascript into any web page.  I've been meaning to work on this.

     

    I understand that Jive turns off spellchecking. Spell checking does work on the HTML edit PAGE!!!!!!!!!!

     

    It's very annoying & and easy fix. At least give us an option.

     

    --------------------------------------------------------------

     

    Apple has lots of money.  Apple could afford to hire a contract programmer.  Apple could negotiate with Jive to have this person work for Jive for free & fix the problems.  I think Jive is a small company.  Even when working for a large company, I observed that free programmers got things done.

     

    --------------------------------------------------------------

     

    I use TenFourFox a FireFox port & do not  thave these problems. 

     

    Robert

  • 9. Re: Support Community website doesn't work well
    John Galt Level 8 Level 8 (36,390 points)

    I meant that no one with the ability to fix this problem seems to care. I have offered to help track down this bug, so have others, and that's all we can do.

     

    seventy one wrote:

     

    Let me ask a question.   Why, when I'm in a thread I have linked to via the e-mail notification system, do I have to sign in and then have to play 'hunt the thread' because I've ended up in the Apple Communities lead page?   It's totally illogical.

     

    It is another of several annoying Jive bugs. All of them have been reported to the site's Hosts, whose ability to effect change is probably limited.

     

    The move to Jive was required since the old Apple Discussions would have collapsed under the additional weight of millions of new members. It is far from perfect and there is a lot about it that needs improvement, but it is orders of magnitude better and more useful than anyone else's support site - see Dell and HP for instance. They are practically useless.

  • 10. Re: Support Community website doesn't work well
    seventy one Level 6 Level 6 (8,990 points)

    Yes, John.   It could have been seen both ways.   My point emphasised the most basic in interconnectability faults and that is quite unforgivable.   Of course, we can't tell what goes on behind the scenes but the time it has so far taken suggests 'not a lot'.

  • 11. Re: Support Community website doesn't work well
    Number22 Level 1 Level 1 (0 points)

    I noticed the same problem with editing my software and hardware computer type.

     

    There is no way to delete the system or computer that one does not use anymore.

     

    Obviously the Apple Support Communities have nothing to do with it and cannot fix this

    Apple Webmaster's design error. 

  • 12. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    rccharles wrote:

     

    I use TenFourFox a FireFox port & do not  thave these problems.

     

    Robert

     

    We all know that there are workarounds. I can use Firefox and get around it. But, let's look at this logically. This is an Apple Support Community on Apple.com, yet Safari, Apple's browser, has problems with the website. Well, that's just wrong on so many levels.

  • 13. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    John Galt wrote:

     

    The move to Jive was required since the old Apple Discussions would have collapsed under the additional weight of millions of new members. It is far from perfect and there is a lot about it that needs improvement, but it is orders of magnitude better and more useful than anyone else's support site - see Dell and HP for instance. They are practically useless.

     

    I agree. Even software companies are useless. Try going to the Parallels forum to get real help, and some of the questions are a lot more technical than "why can't I get a WiFi signal on my iPad."

     

    I think that Apple itself has set a standard of excellence, which we all appreciate, or we wouldn't be here. The coding for this website just fails compared to the high standards we expect.

     

    By the way, to reply to my own thread, I just had to quit Safari again. Head. Desk. Bang.

  • 14. Re: Support Community website doesn't work well
    OrangeMarlin Level 5 Level 5 (5,130 points)

    Number22 wrote:

     

    I noticed the same problem with editing my software and hardware computer type.

     

    There is no way to delete the system or computer that one does not use anymore.

     

    Obviously the Apple Support Communities have nothing to do with it and cannot fix this

    Apple Webmaster's design error. 

     

    I'm not buying that dude. Not even close to buying that.

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