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Apple TV not launching Movies or TV Shows

I can't play movies or TV shows from Apple TV. Music and downloaded videos from my computer can be accessed without a problem. When I selected Movies or TV Shows fro Apple TV Menu it goes black and looks as if it is loading then comes back to the main page. Any suggestions?

Posted on Mar 10, 2013 4:23 PM

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10 replies

Mar 12, 2013 12:39 PM in response to Jeff Wurtz

When I selected Movies or TV Shows fro Apple TV Menu it goes black and looks as if it is loading then comes back to the main page.


I am having the same issue. Click on movies and/or tv shows, momentary screen comes up as if itunes store is loading then screen goes back to the main window. I Performed an update this morning and ever since then movies and tv show will not launch. Have tried restarting the appletv box and unplugging but it isn't solving the issue. streaming Netflix and youtube works fine. I can also see movies and tv from my imac, so the my loggin is working correctly elsewhere...

Apr 3, 2013 3:04 PM in response to Jeff Wurtz

My Apple TV Gen 1 just started doing this, this morning. Worked fine last night but now all of a sudden my I.D. And password will not work, only on this specific Apple TV. Everything is working fine on my other ATVs. I've tried the reset and the restore and still nothing, can any of you out there help me?

Apple TV not launching Movies or TV Shows

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