Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

Question

Level 1

0 points

Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

Hi,

Please correct me ASAP if I am posting this in the wrong area of the discussion forum.

I have a batch of Apple iPad devices that are now connecting to our Exchange 2003 system using Apple iPad iOS 6.1.2 10B147 devices. It would seem that these devices may have the 6.1 Active Sync issue again even though this version was meant to fix the issue.

A couple of users have reported this morning reoccuring calender cancellations, we have also had excessive log growth on Exchange 2007 platform.

Here is the reported "Device Agent" from Active Sync logs:

Apple-iPad3C6/1002.147

Apple-iPad2C7/1002.147

Apple-iPad3C6/1002.147

Apple-iPad2C7/1002.147

Apple-iPad3C6/1002.147

Here is the reported Device iOS

DeviceOS

iOS 6.1.2 10B147

Does anyone know if Apple has this as a reported bug yet on their fixed version? If not is there an official Apple bug submission process that should be followed?

Regards

Ben Paddick

iPad, iOS 6.1.2

Posted on Mar 11, 2013 4:06 AM

Reply

Answer 1

waddock Author

Level 1

0 points

Mar 11, 2013 4:11 AM in response to waddock

Sorry should also say that the affected devices are connected to our older Exchange 2003 platform Active Sync service.

Regards

Ben

Reply

Answer 2

fromsouth

Level 5

4,945 points

Mar 11, 2013 5:01 AM in response to waddock

I apologize if out of place, but is that possible that ipads you have problems with use dual sync with icloud and exchange and that is where conflict is coming from. To fix it disable/turn off calendars in settings - icloud. I am not aware of any bugs, sorry.

Reply

Answer 3

Mar 11, 2013 5:06 AM in response to waddock

Contacting Apple

http://www.apple.com/contact/

Contacting Apple for Support and Service

http://support.apple.com/kb/HE57

Reply

Answer 4

Mar 12, 2013 6:58 AM in response to waddock

Hi waddock,

I think that for the most part, iOS 6.1.2 resolved the recurring calendar bug and the significant battery drain issues. With that said, I have had a couple cases of devices still experiencing the battery drain but not the calendar bug. Quick fix is to remove the Exchange mailbox(es) from the device and re-add it. If there are any existing accounts that use Exchange ActiveSync (I think Hotmail and legacy GoogleSync), I just remove and add them back to just in case.

I suggest checking here for periodic updates on what's going on with EAS (Exchange ActiveSync) and 3rd party devices like Apple:

http://support.microsoft.com/kb/2563324

I assume you're an on-premise environment, so to mitigate short-term, you may want to think about blocking certain devices on certain operating systems using your Device Access Settings in Exchange for mobile devices.

For feedback for Apple, you can do it a couple ways. This is the internet facing site:

http://www.apple.com/feedback/

Or you can create an Apple Developer account (or Apple IT program if you have an enterprise agreement with them) and start submitting feedback during your testing (i.e. beta versions of iOS):

https://developer.apple.com/

Hopefully this helps!

Reply