HT204621: Troubleshooting wireless mouse and keyboard issues

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zack's dad
Level 1 (0 points)

Q: on macbook pro retina my blue tooth stopped working. It says bluetooth not available and bluetooth does not show up on my system preferences or hardware list.  Any ideas?

my bluetooth has disappeared from my macbook pro.  I get Bluetooth: Not available when i press icon at top and bluetooth no longer found when I look in systm preferences and hardware list.  Any ideas?

MacBook Pro with Retina display

Posted on Mar 11, 2013 8:42 AM

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zack's dad

Q: on macbook pro retina my blue tooth stopped working. It says bluetooth not available and bluetooth does not show up on my system p ... more

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  • by ErreKrbo,Helpful

    ErreKrbo ErreKrbo Mar 11, 2013 8:53 AM in response to zack's dad
    Level 1 (40 points)
    Mar 11, 2013 8:53 AM in response to zack's dad

    Hola Zack's dad,

     

    Have you tried with other user? Maybe it's a user problem (it works with other user) or a system problem (software both). Maybe you can repair permissions with Disk Utility, selecting Macintosh HD and Repair Permissions.

     

    Other option is reset PRAM with: http://support.apple.com/kb/HT1379

     

    If nothing works maybe the bluetooth card has a problem.

     

    Greetings

  • by zack's dad,

    zack's dad zack's dad Mar 11, 2013 9:07 AM in response to ErreKrbo
    Level 1 (0 points)
    Mar 11, 2013 9:07 AM in response to ErreKrbo

    I tried all of the above but still no bluetooth.  Sounds like a bluetooth card issue and I need to go to apple store??

  • by ErreKrbo,

    ErreKrbo ErreKrbo Mar 11, 2013 9:26 AM in response to zack's dad
    Level 1 (40 points)
    Mar 11, 2013 9:26 AM in response to zack's dad

    Other option is try to delete the plist (preferences archive) in the Library.

     

     

    To go to Library folder you can open the menu Go, having selected Finder, push the key ALT to see the Library -> Preferences folder and there you must move the file com.Apple.Bluetooth.xxxxxxx.plist to the Desktop.

     

     

    Then restart and the plist archive must be regenerate. If doesn't work yes, you need to go to Apple Store or Apple Service Provider.

     

    Good Luck,

  • by Ray Stilson,

    Ray Stilson Ray Stilson Oct 13, 2013 11:03 AM in response to ErreKrbo
    Level 1 (9 points)
    Desktops
    Oct 13, 2013 11:03 AM in response to ErreKrbo

    This worked perfectly. Except I needed to do a hard shut down for it to take. But thanks a lot. Saved me a trip to the Apple Store. (I can't stand those places.)