Cannot redownload purchased music

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Level 1

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Cannot redownload purchased music

I have a purchased album, and I deleted it from iCloud. The task is to redownload it, but for some reason only 7 out of 14 songs are shown in the 'Purchased' section of iTunes Store, so the rest of the songs are just gone. Apple refuses to give me direct support in my country, so I'm screwed unless someone has a good advice. I know it's not a lot of money to buy the same album again, but it's not fair. Maybe someone had a similar problem and has a sloution? Or maybe someone knows how to get support directly from Apple in Russia?

Posted on Mar 11, 2013 2:32 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Mar 11, 2013 2:44 PM in response to MazavrBazavr

You followed the directions here:?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

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Answer 2

MazavrBazavr Author

Level 1

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Mar 11, 2013 2:57 PM in response to roaminggnome

Yes I did. Only 7 out of 14 songs are available for re-download. They are selected randomly (4,6,7,8,11,12).

The album is still available in the store in full (it's released only yesterday). If I go to Account - Purchase history, I see the order which has all the songs listed as purchased, but it's only a receipt, I can't download from there.

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Answer 3

roaminggnome

Level 10

106,365 points

Mar 11, 2013 3:00 PM in response to MazavrBazavr

Very odd.

Contact itunes support

http://www.apple.com/support/itunes/contact/

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Answer 4

MazavrBazavr Author

Level 1

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Mar 11, 2013 3:10 PM in response to roaminggnome

*Sigh*. If only I could.

"If your country is not listed, support is not offered through this web tool".

Like I said, this is part of the problem. Apple sells stuff in my country and then provides no support.

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Answer 5

MazavrBazavr Author

Level 1

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Mar 12, 2013 12:03 AM in response to MazavrBazavr

The problem solved itself. 9 hours later all the songs magically appeared in the 'Purchased' section, ready to be downloaded. I have no idea what it was, I did absolutely nothing to solve it.

Whatever.

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