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Mar 12, 2013 6:49 AM in response to Sandy_Vicby varjak paw,Perhaps the documentation here will help, if you haven't already seen it:
http://sitemanager.itunes.apple.com/help/#Introduction/chapter_1_section_1.html
If not, post details about the difficulty and someone here may be able to offer suggestions. You can also contact iTunes Support via this web form:
Regards.