Unlocking probs with IPhone 4

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Unlocking probs with IPhone 4

I purchased a second hand iPhone 4 from a friend at Xmas when she ungraded to the iPhone 5. As part of her contract her old phone could now be unlocked. She sent a request for me on the 23 Dec and never heard anymore from apple or Vodafone. A new request was submitted about a week ago and according to Vodafone this phone has now been unlocked and was instructed to connect it to iTunes. I did this, backed the phone up, then restored it, the inserted new SIM card and connected to iTunes and still nothing!!!! When I first tried to connect it, it said activation failed. I was then given the instructions by Vodafone to back up restore etc which I have done. Every time I put a tmobile sim in it says no sim inserted. Please can someone help as this has been going on since December and I'm now fed up, Vodafone have said there's nothing more they can do :))))

iPhone 4

Posted on Mar 12, 2013 8:23 AM

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Answer 1

roaminggnome

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Mar 12, 2013 8:25 AM in response to SarahHeag

No sim is different than sim not valid.

You tried restored as new?

You removed and inserted the sim again?

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Answer 2

SarahHeag Author

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Mar 12, 2013 8:29 AM in response to roaminggnome

It's a brand new sim which I have tried, and have tried taking it out then reinserting again but still says no sim inserted. When I look in settings on mobile data its says its off but when I put the Vodafone sim in its on again?

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Answer 3

deggie

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Mar 12, 2013 8:32 AM in response to SarahHeag

When you restored it as a new iPhone in iTunes did you get the message, "Congratulations, your iPhone is now unlocked"?

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Answer 4

SarahHeag Author

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Mar 12, 2013 8:40 AM in response to deggie

No I didn't get any message to say it was unlocked

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Answer 5

deggie

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Mar 12, 2013 8:41 AM in response to SarahHeag

Then it probably isn't yet. Restore it as a new iPhone in iTunes and see if you get that message.

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Answer 6

SarahHeag Author

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Mar 12, 2013 8:41 AM in response to deggie

Ok thank you, will try it again

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Answer 7

SarahHeag Author

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Mar 14, 2013 8:43 AM in response to SarahHeag

Ok I have tried to restore the phone as a new one, but still nothing no message to say its been unlocked yet I have an email confirmation which was sent to Vodafone by apple to confirm that the phone has been unlocked. All I get is no sim installed. Been trying to unlock this since dec so any suggestions would be greatly appreciated, I just don't know what I'm doing wrong??

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Answer 8

Mar 14, 2013 8:47 AM in response to SarahHeag

If the phone had ever been hacked or jailbroken a "legal" unlock will not work. This may be your problem. Also, when you Restore in iTunes you must use the Restore iPhone button, not Restore Backup.

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Answer 9

SarahHeag Author

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Mar 14, 2013 9:09 AM in response to Lawrence Finch

It has not been hacked or jail broken and I'm restoring it as a new phone??

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Answer 10

Mar 14, 2013 9:55 AM in response to SarahHeag

If it has never been hacked at any time in the past and you are not getting the "Congratulations, your iPhone is unlocked" message during a Restore as New then the unlocking request was never processed.

See this for more information: http://support.apple.com/kb/HT5014

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Answer 11

RajaRani

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Mar 14, 2013 10:24 AM in response to SarahHeag

After Restore, when non-Vodafone SIM is inside, what is Settings >> General >> About,

Carrier entry ?

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Answer 12

SarahHeag Author

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Mar 14, 2013 2:18 PM in response to RajaRani

According to apple it has been unlocked as have an email confirming that the phone is now unlocked and to connect it to iTunes, etc. When I put non vodafone sim in the carrier is EE 14.0 when the Vodafone sim is in it says Vodafone uk 14.0

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Answer 13

Mar 14, 2013 4:41 PM in response to SarahHeag

As far as I can tell, the EE in EE 14.0 stands for the carrier Everything, Everywhere.

http://support.apple.com/kb/ht1937

Open the drop down menu for Europe, and scroll to the bottom of the list for the UK.

What is listed in Settings> General> About> Network? You may have to enter the APN info for T-Mobile, or have them do it.

http://support.apple.com/kb/HT2283

Also check the following T-Mobile info in how to set up your iPhone.

http://support.t-mobile.com/docs/DOC-4771

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Answer 14

ckuan

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Mar 14, 2013 4:48 PM in response to SarahHeag

iPhone: Troubleshooting authorised unlock issues

http://support.apple.com/kb/TS3198

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Answer 15

RajaRani

Level 4

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Mar 14, 2013 5:40 PM in response to SarahHeag

SarahHeag wrote:

According to apple it has been unlocked as have an email confirming that the phone is now unlocked and to connect it to iTunes, etc. When I put non vodafone sim in the carrier is EE 14.0 when the Vodafone sim is in it says Vodafone uk 14.0

The confirmation e-mail comes from carrier and not Apple.

The iPhone is unlocked, per information provided. Non-Vodafone SIM is able to activate it now.

Since an upgrade iPhone 5 has already been released by the carrier against this, working status of this iPhone could be cleared/explained by them only.

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