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SarahHeag Level 1 Level 1

I purchased a second hand iPhone 4 from a friend at Xmas when she ungraded to the iPhone 5. As part of her contract her old phone could now be unlocked. She sent a request for me on the 23 Dec and never heard anymore from apple or Vodafone. A new request was submitted about a week ago and according to Vodafone this phone has now been unlocked and was instructed to connect it to iTunes. I did this, backed the phone up, then restored it, the inserted new SIM card and connected to iTunes and still nothing!!!! When I first tried to connect it, it said activation failed. I was then given the instructions by Vodafone to back up restore etc which I have done. Every time I put a tmobile sim in it says no sim inserted. Please can someone help as this has been going on since December and I'm now fed up, Vodafone have said there's nothing more they can do :))))

iPhone 4
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