HT203512: iCloud: Account troubleshooting
Learn about iCloud: Account troubleshooting
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All replies
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Helpful answers
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Mar 12, 2013 2:40 PM in response to scruznyby randers4,To change your iCloud ID or password you have to go to Settings>iCloud, tap Delete Account, then sign back in with your new credentials. This deletes the account and any synced data from your device, but not from iCloud. If you need to migrate the data to the new account, be sure to select Keep on My iPhone when prompted, then choose Merge to upload your data to the new account. If you don't need to migrate the data, choose Delete from My iPhone when prompted.
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Sep 23, 2013 10:40 AM in response to randers4by annikas2,this still requires a password to stop using find my iphone
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Sep 23, 2013 10:45 AM in response to scruznyby MissH66,Hi - can anyone else help with this? I am unable to delete the account because it also asks me for a password to stop using find my phone
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Sep 23, 2013 11:03 AM in response to MissH66by randers4,MissH66 wrote:
Hi - can anyone else help with this? I am unable to delete the account because it also asks me for a password to stop using find my phone
This is a change with iOS 7. If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).