Hi,
Today I recieved my New iMac, which I selected to have iWork (Pages, Keynote & Numbers) Preinstallled, when I ordered it through the online order.
However when i go to the app store, it shows each one has an update, however when I press update: "You cannot update this software since you have not owned the major version of this software."
Any ideas on how to resolve this?
Thanks In advance
Owen
iMac, OS X Mountain Lion (10.8.2), 2.7ghz Quad Core, 8GB Ram
You must download the updates from support.apple.com/downloads/. Because you did not purchase them on the App Store you cannot upgrade them on the App Store.
First of all, have you checked if they are on the Applications folder? Open Finder, select Applications on the sidebar and check it. If not, put them on Applications.
If they are already on Applications, reindex Spotlight on your iMac > http://support.apple.com/kb/TS4236
Any Idea then why they show up in the app store update section?
Now, I think that those apps are registered to your Apple ID, so they appear as installed from the App Store. Have you tried the steps of my link in order to know if your problem is solved?
Because there are multiple but different versions of the same software. There are App Store versions where each application is sold separately so they can be installed separately without separate support files. Then there are DVD versions and Pre-bundled versions. These versions install the same basic applictions all at once coupled with separate support files that all three use.
Because these are different you cannot update them with the same update software.
So then what happens if I need to reinstall Mt Lion, what will happen to my pages etc
Simply re-installing the OS will leave your apps intact. Erasing and re-installing won't.
Preinstalled iWork Apps
