2 Replies Latest reply: Mar 12, 2013 1:41 PM by varjak paw
Awotoyeabass Level 1 Level 1 (0 points)

pls can someone help with the problem of "We're sorry, we are unable to continue with your activation at this time please contact customer care. I'm stuck here

  • razmee209 Level 7 Level 7 (27,840 points)

    That means your phone was hacked or jailbroken to unlock it from network carrier.

     

    so was it?

     

    Only the carrier that the phone is locked to can unlock it.

  • varjak paw Level 10 Level 10 (169,830 points)

    There are four possible causes of the activation error:

     

    • The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
    • Your antivirus or firewall (or your router's firewall) is blocking access to the URL gs.apple.com on ports 80 and 443.
    • Your phone is jailbroken.
    • Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.

     

    Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:

     

    http://support.apple.com/kb/TS3424?viewlocale=en_US 

     

    If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.

     

    Regards.

     

    (part of the above information quoted with gratitude from Lawrence Finch)