8 Replies Latest reply: Mar 14, 2013 8:19 AM by mgod99 Branched to a new discussion.
mgod99 Level 1 Level 1 (0 points)

Trying to set up Face Time and cant sign in because my Face Time Prefs are always greyed out.


Mac Pro, Mac OS X (10.6.8)
  • mgod99 Level 1 Level 1 (0 points)

    Although my Logitetch webcam (which works with Skype) shows a light when I open Face Time, nothing happens for about a minute, then I get a dialogue reading "FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue". But restarting doesn't help, nor does SMC reset.Screen shot 2013-03-12 at 5.52.33 PM.png

  • EZ Jim Level 7 Level 7 (21,785 points)

    mgod99 wrote:

     

    Trying to set up Face Time and cant sign in because my Face Time Prefs are always greyed out.

     

    (1)  Be sure you don't try to have both Skype and FaceTime open.

     

    The easiest way I know to ensure this is to verify that neither is a Login iTem.  Then restart Mac, launch ONLY FaceTime, and test FaceTime again.

     

     

    (2) If your FT trouble remains, consider http://support.apple.com/kb/TS4185 and

     

      http://support.apple.com/kb/HT4245

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • mgod99 Level 1 Level 1 (0 points)

    Thanks for your reply. Neither is a login item. I do make sure Skype is off when I try FaceTime. I'm connected via ethernet.

     

    The problem seems to be that the application is not seeing the camera.

     

    I requested support, but the response has only been to point me to the FaceTime troubleshooting links - which I read before posting here. And it was suggested I may have to pay for phone support for a 99¢ application.

  • EZ Jim Level 7 Level 7 (21,785 points)

    As I understand your response, FaceTime seems to be the only trouble you are having.

     

    The next things to try (in this order) are:

     

    (1) Use your Mac's Disk Utility to repair permissions.  Then reinstall your FaceTime app.

     

    Repair permissions again immediately following the reinstall.  Then test FT function.

     

    • If the FT problem continues, try (2) as follows.

     

     

    (2) Try relevant Apple troubleshooting:  http://support.apple.com/kb/HT2090

     

    (Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)

     

    •  Be sure to test more than one Apple app in more than one user account.

     

    •  If those suggestions do not help you, (the "reset" suggested there

       often restores normal function,) continue with the following.

     

    • Restart Mac and then use your Mac's Disk Utility to repair permissions.

       Now download and apply the latest Combo Update for your Mac OS 10.6:

         http://support.apple.com/kb/DL1399

     

    • Repair permissions again immediately following the system restart

       that completes the Combo update.

     

    Properly applying the Combo version of updates can sometimes cure software problems.

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • mgod99 Level 1 Level 1 (0 points)

    I got it working - the problem was USB power. It had enough power to work with Skype, but not FaceTime. Moving the USB Connector from the hub to the front of the Mac Pro, all is fine. Odd though how it would work with one 3rd party application but not the Apple one.

  • EZ Jim Level 7 Level 7 (21,785 points)

    Well done!

     

    Thanks for letting us know what worked for you.

     

     

    Message was edited by: EZ Jim

     

     

     

    Mac OSX 10.8.2

  • syedkadarsuraj Level 1 Level 1 (0 points)

    tell me your facetime email address , i need to test it from my ipod touch 5g

  • mgod99 Level 1 Level 1 (0 points)

    You need to test MY webcam?