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what happened?

222 Views 10 Replies Latest reply: Mar 12, 2013 10:15 PM by sberman RSS
Marissa_97 Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 12, 2013 8:32 PM

I recently had to restore my iPhone, so I plugged it into my computer and it asked me what backup I would like to use. This was normal right? Sure. I backup my phone to iCloud almost every night, but when I went to select a backup from iCloud, it said that the last backup is unavailable. The only backup there that I could chose was a backup from NOVEMBER. I don't know what to do; all of my music, pictures, messages, and applications from the past five months are gone! [not all of the things on my phone(music, apps) were things I bought from iTunes, and I don't have any other way to get them back] icloud?.png

iPhone 4, iOS 6.1.2
  • randers4 Level 9 Level 9 (53,375 points)
    Currently Being Moderated
    Mar 12, 2013 9:36 PM (in response to Marissa_97)

    Sounds like you restored to an iTunes backup rather than an iCloud backup.  To restore to your iCloud backup, go to Settings>General>Reset and tap Erase All Content and Settings.  Then go back through the setup screens on your phone, and when given the option choose Restore from iCloud Backup (see image below).  Be sure your phone is connected to wifi and your charger as this will take a while to finish.

     

    Restore from iCloud Backup.png

  • Novicii Level 1 Level 1 (55 points)
    Currently Being Moderated
    Mar 12, 2013 9:43 PM (in response to randers4)

    follow the resolution provided above. and for your photos and would go back eventually if all of them are on the camera roll of the phone.

     

    you may use this article for reference about iCloud backup.

     

    http://support.apple.com/kb/HT4859?viewlocale=en_US

  • sberman Level 7 Level 7 (23,780 points)
    Currently Being Moderated
    Mar 12, 2013 9:59 PM (in response to Marissa_97)

    Noting the responses from randers4 and Novicii above, I'm a little more skeptical about being able to restore from an iCloud backup ...

     

    In the screen shot Marissa_97 provided above, I'm noticing the lower right where it says: "Last backed up to iCloud: Unknown".

     

    Marissa_97, you said "I back up my iPhone to iCloud almost every night ..."  Are you sure?

     

    From the HT4859 article Novicii supplied: "Once you have enabled Backup on your iPhone, iPad, or iPod touch in Settings > iCloud > Backup & Storage, it will run on a daily basis as long as your device:

    • is connected to Internet over Wi-Fi
    • is connected to a power source
    • has the screen locked"

     

    Have you either fulfilled all these conditions or done a manual backup each night?

  • sberman Level 7 Level 7 (23,780 points)
    Currently Being Moderated
    Mar 12, 2013 10:05 PM (in response to Marissa_97)

    OK, glad to hear it!

     

    Can you explain why "Last backed up to iCloud: Unknown" shows up on your screen shot?  I'm at a loss ...

  • randers4 Level 9 Level 9 (53,375 points)
    Currently Being Moderated
    Mar 12, 2013 10:12 PM (in response to Marissa_97)

    You're welcome.  (I assumed that is said "unknown" because you restored your phone.)

  • Novicii Level 1 Level 1 (55 points)
    Currently Being Moderated
    Mar 12, 2013 10:15 PM (in response to Marissa_97)

    basically there is jsut a confusion on the process since restoring on iCloud backup can only be done on the device itself. Everything shouldbe fine now. Case closed.

  • sberman Level 7 Level 7 (23,780 points)
    Currently Being Moderated
    Mar 12, 2013 10:15 PM (in response to Marissa_97)

    Got it ... problem solved, glad to hear it!

     

    Thanks.

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