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User profile for user: Marissa_97
Marissa_97 Author
User level: Level 1
0 points

what happened?

I recently had to restore my iPhone, so I plugged it into my computer and it asked me what backup I would like to use. This was normal right? Sure. I backup my phone to iCloud almost every night, but when I went to select a backup from iCloud, it said that the last backup is unavailable. The only backup there that I could chose was a backup from NOVEMBER. I don't know what to do; all of my music, pictures, messages, and applications from the past five months are gone! [not all of the things on my phone(music, apps) were things I bought from iTunes, and I don't have any other way to get them back] 😕😟User uploaded file

iPhone 4, iOS 6.1.2

Posted on Mar 12, 2013 8:32 PM

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User profile for user: randers4
randers4
User level: Level 9
63,519 points

Posted on Mar 12, 2013 9:36 PM

Sounds like you restored to an iTunes backup rather than an iCloud backup. To restore to your iCloud backup, go to Settings>General>Reset and tap Erase All Content and Settings. Then go back through the setup screens on your phone, and when given the option choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take a while to finish.


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User profile for user: randers4
randers4
User level: Level 9
63,519 points

Mar 12, 2013 9:36 PM in response to Marissa_97

Sounds like you restored to an iTunes backup rather than an iCloud backup. To restore to your iCloud backup, go to Settings>General>Reset and tap Erase All Content and Settings. Then go back through the setup screens on your phone, and when given the option choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take a while to finish.


User uploaded file

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User profile for user: sberman
sberman
User level: Level 10
264,207 points

Mar 12, 2013 9:59 PM in response to Marissa_97

Noting the responses from randers4 and Novicii above, I'm a little more skeptical about being able to restore from an iCloud backup ...


In the screen shot Marissa_97 provided above, I'm noticing the lower right where it says: "Last backed up to iCloud: Unknown".


Marissa_97, you said "I back up my iPhone to iCloud almost every night ..." Are you sure?


From the HT4859 article Novicii supplied: "Once you have enabled Backup on your iPhone, iPad, or iPod touch in Settings > iCloud > Backup & Storage, it will run on a daily basis as long as your device:

  • is connected to Internet over Wi-Fi
  • is connected to a power source
  • has the screen locked"


Have you either fulfilled all these conditions or done a manual backup each night?

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