Ipod 4g doesn't charge/connect to computer, but freezes the computer when plugged in.

Question

Ipod 4g doesn't charge/connect to computer, but freezes the computer when plugged in.

As stated already, when i plug my ipod 4th gen. into my computer no charge sign appears on the upper right battery life. After about 5 seconds my computer then completely freezes, no mouse movement, can't cnt-alt-delete ect. i have tried all the open ports on the computer to no avail. I thought at first it was just a bad usb cable, but when i connect my ipod to my x box 360 it charges, so i presume it's not that. I've seen solutions to reset and are aware of how to do it, but after entering my password to reset it then asks for another password, i've tried every password i can think of but none were accepted for the second passcode, leaving me with 13 attempts and and hour inbetween attemps hence forth. any ideas or suggestions are much appriciated.

PS. both ipod and computer are up to date

iPod touch (4th generation)

Posted on Mar 12, 2013 8:45 PM

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Answer 1

lllaass

Level 10

210,519 points

Mar 13, 2013 2:53 AM in response to TSaunders2506

iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Just what was the message asking for password say?

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Answer 2

Mar 14, 2013 5:38 AM in response to lllaass

my bad, 'twas the restrictions passcode, after asking for the iPod password it then asks for the restrictions passcode to which I haven't an idea what it is.

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Answer 3

lllaass

Level 10

210,519 points

Mar 14, 2013 6:46 AM in response to TSaunders2506

With Restrictions you can prevent suers for doing some task like purchasing items. See:

iOS: Understanding Restrictions

If you forgot your Restrictions passcode or do no know it if one somehow got assigned, then:

- Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.

- Restore to factory settings/new iPod.

- If you are up to it see:

How to reset forgotten Restrictions...: Apple Support Communities

If you just restore from a backup that has the passcode the passcode is also restored.

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Answer 4

Apr 27, 2013 9:28 AM in response to lllaass

Well there lies the problem, I cannot connect to a computer to do that, and because I do not remember the password I cannot do it via the iPod. I have tried two different computers now and both freeze about 10 seconds after plugging in the iPod. Also not sure if this is relevant but I've had this iPod sense a few months after it first came out so it has years on it. But it's still in great condition excluding the button on the top being jammed. Also I don't think I ever backed up to the cloud.

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