Juniper Network Connect fails to load

First, talking about pre-release software here is against the forum rules. I'd suggest using the seed forums or the developer forums, which are the proper venue. I'd suspect Apple would be interested in hearing this, and these are user-to-user forums, which are not monitored or staffed by Apple.

Second, does Network Connect use Java? Given the Xprotect framework has been updated numerous times which disables insecure Java versions, you need to ensure you have the absolute latest Java 1.7 version if in fact Network Connect uses Java, which I think it does.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

Feedback via Apple Developer

Well,

10.8.3. is relased and the problem DOES persist.

While the Juno client works, the network connect (web-based SSL VPN) does no longer load - with latest Java etc (which is does use).....

Any news?

You should talk to Juniper.

William,

agree - and I have opened a case.

I am looking to see if others - as I assume - have the same problem...

I have Network Connect 7.1.0 (20169) running on 10.8.3 on three different Macs:

MBP 15" 8,2

MBAir 13" 4,2

MBAir 11" 5,1

None of them is having issues.

Thank you, and really appreciate the reply.

So the issue seems to be localized and or certianly not widespread. Good to hear; and gives me a better scope to troubleshoot. Thanks.

(I am running 7.1.0. - 19403)

Thanks

I recommend uninstalling Network Connect and re-install from your SSL gateway. See if you get served up the newer version and test.

DanOsers,

One machine is now not functioning, the other (this one) is still working. I'm working on this with some clean installs to see if I can see why this is now happening. Don't know if it's a gatekeeper shutoff or another combination yet.

Hi, and thank you (changed to regular ID - this is Dan though).

I am going to try uninstalling and pulling it back down today but i am pretty certain we haven't loaded the newer build yet. Also appears that on one system we tried uninstalling, it does not re-install the framework, but 'sits' on the screen where the script (cgi I think) should pull down and install the framework (if not present), but no permissions boxes appears. Junos client (3.x and 4.0) continue to work flawlessly.

Thanks again for the input - if you find out anything else, really appreciate the feedback; I'll do the same once we hear back on a case we opened.

Best,

Dan

Hello, I have it "fixed", but it's odd and it relates to the update only as far as I can tell. I am documenting, and I filed a bug with Apple via other means.

In the meantime, do this:

Download the full Mt Lion 10.8.3 installer.

Install the new full build (you won't lose data, just system updates).

After install, login and download:

Java for OS X 2013-002

and

http://www.java.com/en/download/mac_download.jsp?locale=en

Install Java from Apple, then Oracle.

Goto this page, and run the test:

http://javatester.org

Now, you'll likely NOT get the Java version info so click the "missing plugin" and then find the dialog that pops up allowing Java to run. (I didn't see this until I used Mission Control to show all windows) Allow and after the Java version loads correctly, you can then load your SSL page.

I would uninstall the Network Connect app and install again using the SSL page. It will give you the version I have above.

I am doing this again on another Mac to get the steps down and on paper. If you have questions, post back.

*If you keep getting the prompt to install the plugin or more info on the Apple page, just reload the page until you get the "allow this xxx to run" box and allow.

I've got this working now on 3/3 Macs. I know it's convoluted at the moment, so I'll try to get a better process/fix documented. Bottom line, you won't get SSL to load until the Java-Version info appears correctly in "pink".

Wow - nice one!

Thank you a lot. Small world 🙂

I did apply the full combo update to 2 of the 3 systems tested in question (the 3rd one was the 'delta') but haven't done any of the other steps.

I'll try this later tonight and tomorow and will let you know - in any case, thank you again, really apprecoate the help.

Dan

Dan, you (as far as I can tell) need to install the full 18.8.3 installer. By full, I mean all 4.67GB complete installer.

If you don't know, option-click the Purchases tab in the MAS. You can download and install the whole Mt Lion installer. Copy it from /Applications to another location before you run it as it will self-delete upon installation.

I will try and test the Delta/Combos again this weekend. Generally, I do not use Delta updates, and possibly that is what's doing this, but it's too soon to say for sure.

I think a last minute change to security, contained in other updates for 10.6 and 10.7 may have been included in 10.8.3 and causing this. See this page.

http://www.thesafemac.com/important-security-updates/

Given this is in the area we're dealing with, and the funky behavior and the funky fix, I have to wonder. Java and the plugin are what's at the center of it. And I need to figure out why the delta seems to trigger the problems I didn't see prior.

Oh, and I meant "10.8.3“ above, not “18.8.3“. Don't post on no sleep. 😉

Nicely done.

I have now tested this on 3 affected systems and it works perfectly. Short of using the actual Junos client (which worked - no java involved), your fix seems to address the situation. Thank you again!

One odd caveat - only of the 3 systems tested used the delate update (via app store updates) - the two others did update via the full Combo Updater in the first place; so while a good guess, the delta vs combo updater isn't the culprit - at least not solely.

I'll post if I find out anything else, but again, nicely done - and thank you.

Daniel