I recently purchased a new iMac and got the Apple store to transfer all my data/applications from my old iMac to my new iMac. When I start Aperture it asks for the serial number. When I type in the Apertuare 3 upgrade serial number it asks for the original serial number, so I type in my original Aperture 2 serial number and it says it is not a valid serial number. Please help
Aperture 3, OS X Mountain Lion (10.8.2)
You'll need to contact AppleCare for help with serial number issues. Also see the "more like this" over at right --> for more details; this is a commonly asked (and answered) problem.
so I type in my original Aperture 2 serial number and it says it is not a valid serial number.
Have you checked, if there are characters in the printed serial numbers, that can be easily confused, like 1 and I, or O and 0? See this support article:
Troubleshooting Professional Application Serial Numbers
To contact Apple for a replacement serial number like William Lloyd suggested, see this article, it describes what constitutes a proof of purchase:
Pro Application Replacement Serial Numbers
Regards
Léonie
William thanks for your prompt response
Leonie - thanks for your prompt response. Will certainly try your suggestions
Aperture serial number problem when migrating to new iMac
