11 Replies Latest reply: Apr 15, 2013 1:50 PM by Ralph Johns (UK)
Ajith R Level 1 Level 1 (0 points)

Hi

     I have followed the correct instructions to setup Jabber account for facebook on OS X 10.8.2. But on my every try, I have faced the error- Messages can’t communicate with the Jabber account “chat.facebook.com.” account name, password I typed are perfect match to my facebook account. I had followed following instructions:

 

account: accountname@chat.facebook.com

password: facebook password

Server: chat.facebook.com

Port: 5222

No SSL

Warn before sending password ticked

 

 

But no luck Please guide me to fix this..


Mac mini, OS X Mountain Lion (10.8.2)
  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    Hi,

     

    You have not mentioned Enabled "Chat" on your Facebook settings at Facebook.

     

    Did the instruction say NO SSL ?

    Have you tried it with SSL (It will change the port to 5223) ?

     

     

     

     

    3Sigcopy2.png
    10:33 PM      Thursday; March 14, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ajith R Level 1 Level 1 (0 points)

    Ralph,

         Thanks for responding. Yes, my facebook chat is enabled. I use facebook chat on facebook as well as skype. everywhere it works just fine except ichat.

     

    I have tried all the possible options including SSL (i.e 5223). No instructions were thrown at me. It displays- "connecting..." for few seconds on status bar and then "Disconnected". when I hit "", I get this- Messages can’t communicate with the Jabber account “chat.facebook.com”.

     

    google talk works smooth as a silk on the same Jabber account of ichat. Then what might be the reason with the facebook?

  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    Hi,

     

    Jabber is an option in iChat and yes the GoogleTalk account will be using Jabber.

    However due to Google insistence on using a different naming method for their server it has a separate entry point in the Add pane.

     

    Everyone else uses username@servername.com  and the usename@ is stripped leaving you the server name.

    Google have two forms of their Google Mail names (@gmail and @googlemail.com) but call their server talk.google.com to unify them.

     

    As the Jabber process is working for GoogleTalk it is hard to say why it is not  working for Facebook.

    I see that the Facebook Help says this

    FacebookSettings.png

     

    It seems that you are not told to select a Port by using the SSL option but to enable the "Automatically find Server and Port"  option.

    AutomaticalltfindServerandPort.png

    Are you using this box ?

     

     

     

    3Sigcopy2.png
    7:25 PM      Friday; March 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ajith R Level 1 Level 1 (0 points)

    Ralph,

         Thank you. But I have followed facebook help instructions with no luck. This- "It seems that you are not told to select a Port by using the SSL option but to enable the "Automatically find Server and Port"  option" was also taken care.

     

    Today the follwing pop-up window appeared-Screen Shot 2013-03-19 at 11.17.02 AM.png

    I had setup jabber account according to facebook help instructions which you have suggested in previous reply. can you figure out something from this image?

  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    HI,

     

    The Pic you post has tow option that you could use.

    The Show Certificate will show you the item that is in the Keychain that is being used and may give some clues as to why it is not accepted  (a common reason is the date has run out).

     

    The second option is to press the Continue Button.

    This will normally accept the connection but without changing the certificate.

     

     

    3Sigcopy2.png
    7:17 PM      Tuesday; March 19, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • DabboD Level 1 Level 1 (0 points)

    Same problem here.  Have tried deleting and recreating the account, deleting the chat.facebook entry in Keychain Access, and all the other stuff suggested in various posts.

     

    @Apple - please wake up and fix this!

  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    Hi,

     

    @Apple - please wake up and fix this!

     

    These boards are hosted on Apple Servers and Apple do employ the "Hosts" as the moderators are called.

    However as a database of what needs to be "fixed" the engineers do not look at the boards for info.

     

     

    The boards (Apple Support Communities) are set up for users to help each other.

    Some Apple employees do post but have to ask permission and posts in their own time. They only posts the same way regular users of the boards do.  They do not post info on the "latest and greatest improvements".  The evidence suggests they don't even work in thise departments.

     

    Therefore posting:-

     

    @Apple - please wake up and fix this!

     

    Is not likely to achieve anything.

     

     

    3Sigcopy2.png
    7:57 PM      Monday; April 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • DabboD Level 1 Level 1 (0 points)

    Hi Ralph, so what will?

     

    I've also sent it as a bug report to Apple.

     

    They must be aware.  Can't believe that they things like this go unfixed.  This one has been going on for a while.

  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    Hi,

     

    There is the generic feedback page http://www.apple.com/feedback/

     

    There is the iChat page

     

    I tend to use the second.

    1) Messages is iChat under the Hood.  (it is listed as iChat in Crash Logs and still uses the iChat .plists)

    2) Messages grew out of iChat so these engineers will know more about sending the info on if there is in fact a new team.

     

    The page is notorious for have the OS and the iChat version drop downs out of step.

    It lists Mountain Lion but does not list iChat 6 onwards

    I add the info on the free text field.

     

    This particular thread is only a month old although I do know there have been other posts about this before.

    It seems to be something that comes up now and then which could be Facebook making changes to their server or something at Apple.

     

    If it is the Security Certificate from Facebook then updating that is not an Apple issue.

    You would need to look in your Keychain > My Certificates to see out of date ones.

     

    3Sigcopy2.png
    8:42 PM      Monday; April 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • DabboD Level 1 Level 1 (0 points)

    Ralph,

     

    I've looked in Keychain but see no facebook certificates.  I'm guessing facebook certificates have "facebook" somewhere in the name.  Is this right?

     

    Thanks for your help.

  • Ralph Johns (UK) Level 9 Level 9 (69,315 points)

    Hi

     

    I don't use Facebook so I cannot say precisely.

    The pic posted on the 19th March early in this Thread seems to suggest it should.

     

    I also looked in Certificates  (rather than limiting them to "my Certificates") where i have seen some other Certificates as most of My Certificates seem to be related to Apple.

     

     

     

    3Sigcopy2.png
    9:50 PM      Monday; April 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously