User profile for user: Qvantry
Qvantry Author
User level: Level 1
107 points

iPhone is Disabled connect to iTunes

So, I have an iPhone 5, and for some reason, my friends find it enjoying to lock my phone. Anyway, this time they locked it so long that I have to connect it to iTunes to make it work.


On the phone it says:


iPhone is disabled, connect to iTunes.


But then on iTunes it says:


iPhone could not connect to iPhone-device "iPhone" because it's locked with a lockcode. You must submit the lockcode on your iPhone-device to make it compatable with iTunes.


Please help me!

iPhone 5

Posted on Mar 14, 2013 10:35 AM

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User profile for user: Ralph Landry1
Ralph Landry1
User level: Level 8
41,856 points

Posted on Mar 14, 2013 10:37 AM

You need to follow the steps in http://support.apple.com/kb/HT1212 and you may need to do this more than once.

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User profile for user: Ralph Landry1
Ralph Landry1
User level: Level 8
41,856 points

Mar 14, 2013 11:13 AM in response to Qvantry

You do not need to restore to factory settings, you restore from backup. If you have never backed up with iTunes, have you backed up to iCloud? See if iTunes, once it sees the iPhone and gives you access, will let you backup. That backup will not have the passcode as that is not part of the iTunes backup. If you have an iCloud backup you could also backup from that.

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iPhone is Disabled connect to iTunes

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