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Able to send mail and it goes to the send folder, but mail does not actually go anywhere. Sent several test emails to myself and the vanish. No error message received.

I have my accounts set up correctly and have verified with Comcast. When I send email on the Comcast servier they just vanish. I see then in tthe sent folder, but they are never recieved. Other accou nts send and recive fine and the emails on the comcst account work fine on my iPhone and iPad - seemd to be confined to the Comcast ability to send on my MacBook Pro for Comcast - no error message i received.

Posted on Mar 15, 2013 7:29 AM

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4 replies

Mar 16, 2013 4:33 AM in response to Johnnyd18

I'm going to assume that bypassing the Comcast and moving to your own domain served from a different commercial hosting provider is not an option. (That approach usually has better support.)


There are various reasons servers will drop mail, or will not forward mail, or the mail forward from the servers will get dropped. That logging and that information is not generally visible to a client of the mail servers, unfortunately.


There's either something wrong with the Comcast servers, or your setttings differ between your OS X system and your iOS devices.


Does mail sent to yourself on the Comcast servers with your Comcast email address get received, or does everything sent from OS X to that mail server disappear?


With OS X, make certain that the selected SMTP server is the appropriate one for Comcast, as an account entry on OS X can have various mail servers, ports and SSL/TLS or not. (You're probably aware that there are two separate passwords and two separate connections — the receive path via POP or IMAP and the send/SMTP path — with each account, but it's worth verifying the settings. It's unfortunately easy to get the SMTP servers settings tangled as they're fairly well hidden in most account setups.)


One common brute-force option is to delete and re-add the entry. Remove the POP/IMAP account and the SMTP server account, then clear out any of remaining passwords that might lurk in the Keychain for the POP/IMAP receive server and SMTP server send path, then re-add the account in Mail.app.

Mar 16, 2013 9:43 AM in response to Johnnyd18

I used the "brute Force" method after trying everything else. It worked and then when I added my signature to the preferences for the email - it stopped workinh. I deleted the signature which I copied from another account I have and made a new signature for theis account and it seems to be working.


Thanks for the tips - liiks like there may have been some type of conflict with the signature from the other account and outgoing email from the Comcast account.

Able to send mail and it goes to the send folder, but mail does not actually go anywhere. Sent several test emails to myself and the vanish. No error message received.

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