Yesterday while in a LifeProof case my iPhone 4s front screen shattered. I have been told that since it was in the LifeProof case that Apple with replace it for free. Is this true? Or what can I do to get it replaced?
iPhone 4S, iOS 6.1.1
Apple doesn't make Lifeproof cases or sell them anymore, you would have to contact LifeProof to see if they will pay for it. You can do an out-of-warranty replacement at your nearest Apple Store for $199, make a Genius Bar appointment before you go.
I am available for an upgrade thru Verizon. I just don't see a major differnce between the 4s and the 5 to get an upgrade. But if I am going to pay $200 I would rather get an upgraded phone. But now I do not know what case I would go with to protect my phone and to make sure I could get a new one if soemthing happened to it while in the case.
One advantage to doing the out-of-warranty upgrade would be to NOT use your available upgrade and have it available in the fall for a new iPhone. If you do want to upgrade buy AppleCare + with it and you get 2 incidences of accidental damage where you can pay $49 and replace the iPhone. This is cheaper than the Lifeproof case.
This is the only case maker I'm aware of that will replace the phone if it's damaged while in the case: http://www.cellhelmet.com/
The case is $50 and it costs an additional $50 to file a claim. The guarantee does NOT cover liquid damage.
In a sense yes it is cheaper when it comes to needing a new phone. But the plan is $99 and I still have to pay for a new phone?? The case is only $80 I don't know...it is all ******** if you ask me that Apple would let someone make products for their iPods iPhones and iPads and not stand behind that product to replace devices if they are faulty. Or that LifeProof wouldn't stand behind their products enough to replace a phone or other device if damaged in a way that they are saying the phone is protected against. Such as water damage or a cracked screen.
Apple doesn't "let' someone make a case for their devices, they do not have that authority so why should Apple be liable if someone else's product does not work? Since they have no input on how the case is made why would they be liable if it doesn't work?
I have no idea what the warranty is on Lifeproof cases, read yours and see what coverage they provide. Then avail yourself of whatever is available through them.
I buy the AppleCare plan anyway to extend coverage of manufacturing defects to 2 years so for me it is only $49 for the replacement. I don't have my iPhone 5 in a case, haven't found one yet that I like.
I just opened my Life Proof Case because a portion of the plastic cornor had lifted in the front. To my UTTER SHOCK.....the whole back of my phone is in pieces. I'm pretty bummed to read that Life Proof doesn't stand behind the claims they make about their case. Yes, my phone has dropped several times on the cement, but I never doubted it was protected since I had the Life Proof Case. Boy, was I wrong!!!! I do carry insurance on my phone, but am still upset that, unless I chose not to fix it, I'm out money! I've always been happy with my case, until now.
Any suggestions on what case really will protect the phone, or is that just impossible?
Replace broken iPhone 4s
