iPod touch 5th gen jack problem

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Level 1

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iPod touch 5th gen jack problem

Hello,

So here's the problem. I have a 32gb iPod touch 5th gen and it's working fine until I plugged it into a portable speaker. (THe ones used in PC) The sound that came out had a static background. Now, every time I plug Apple's default earphones into the jack, the sound that comes out is too loud. Adjusting the volume doesn't help. It's as if the earphone had turned into a speaker. What's worse, there's still the static background. It's like tuning on an FM station with really bad reception.

I've done the ff, and nothing worked so far:

1. Reboot

2. Reset settings

3. Tried 3 different pairs of earphones.

What should I do. I would also like to add that I can play the music through the iPod's built in speakers without any problems. It's just the jack.

iPod touch, iOS 6.1.2

Posted on Mar 15, 2013 10:09 AM

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Answer 1

lllaass

Level 10

210,513 points

Mar 15, 2013 10:31 AM in response to denisewy

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.

- Reset the iPod. Nothing will be lost

Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup

- Restore to factory settings/new iPod.

- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.

Apple Retail Store - Genius Bar

Apple will exchange your iPod for a refurbished one for this price if notunder warr aty or if abused. They do not fix yours.

Apple - iPod Repair price

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Answer 2

HBob99

Level 1

0 points

Dec 29, 2013 9:43 AM in response to lllaass

You ever get tired of copying and pasting this response? There is a problem with the jack in the iPod Touch Gen5. Just replaced my daughter's with a new one yesterday at the Apple store. Same problem.

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