iCloud exceeded storage limit - but I haven't.

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Level 1

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iCloud exceeded storage limit - but I haven't.

I have searched everywhere to find a discussion on this, but haven't yet.

I've received the email telling me I've exceeded my iCloud storage and that my emails will be debilitated until I delete messages.

I have only used half of my allocated 25gb, however.

I thought there used to be a way to allocate how much goes to mail, how much goes elsewhere, but I'm no longer seeing that option. Am I missing something here? Is only so much allowed for email to begin with?

Please help.

Thanks.

MacBook Pro (15-inch Late 2011), iOS 6.1.2

Posted on Mar 15, 2013 12:21 PM

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Answer 1

randers4

Level 9

63,597 points

Mar 15, 2013 1:16 PM in response to tubbsie

I've never seen any documentation on what the quota is for iCloud email. However, this can usually be resolved by going to icloud.com and deleting unneeded email, then emptying the trash. This would include items such as email in your sent folder, junk folder, etc. Click on the appropriate folder, select the email you no longer need (you can select a range by clicking the first item, then shift-clicking the last; you can select all by clicking on a single message, the pressing Control-A on your keyboard), then click the trash icon at the top. When you're done, click the gear-shaped icon on the top right and select Empty Trash.

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Answer 2

tubbsie Author

Level 1

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Mar 15, 2013 1:23 PM in response to randers4

Thank you. I delete a bulk of unused emails everyday and have far less than most people I know in my business, and have nothing else but my contacts synced with iCloud. I contacted Apple Support by phone and they are unable to figure out why I received the email either. They said there is no allotted amount for Mail only and verified that half my storage is still available.

Interestingly, my boyfriend has been receiving this same email for the last month or so even though he has plenty of storage available as well. I sincerely hope it is not a numbers game on Apple's part, thinking that a certain number of people will just panic and upgrade their storage without doing the research.

Thanks for the response.

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Answer 3

randers4

Level 9

63,597 points

Mar 15, 2013 1:28 PM in response to tubbsie

You're welcome. There do seem to be a number of people that apparently get erroneous messaages about their iCloud storage but I doubt it's intentional.

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