can't send mail from outlook for mac

Question

Level 1

7 points

can't send mail from outlook for mac

I have a desktop mac with OS X 10.8.3 operating system. I recently upgrade to Mountain Lion.

I use Outlook Office for mac 2011 to receive/send emails. For the last four days I haven't been able to send mail, only receive. Whenever I try to send an email I get the following error message

"Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator"

Why is this happening and what do I do to change the settings?

iMac, Mac OS X (10.6.8)

Posted on Mar 15, 2013 12:32 PM

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Answer 1

rkaufmann87

Level 10

140,568 points

Mar 15, 2013 12:55 PM in response to Robert_E15

I'd suggest you post on the MS Office for Mac forum. That app isn't an Apple one so your best chance of getting assistance is going to the support forum provided by the developer.

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Answer 2

Robert_E15 Author

Level 1

7 points

Mar 15, 2013 1:05 PM in response to rkaufmann87

I have posted in the MS Office for mac forum.

I was concerned in case my upgrade to Mountain Lion had had a detrimental effect on my sending of emails

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Answer 3

Mar 18, 2013 5:29 AM in response to Robert_E15

i am also experiencing the same problem now for the past 3 - 4 days.

Has nothing to do with OS X but i do think that its related to the Office SP3 update that i recently installed.

Still cant email anything using my iCloud account on MS Office 2011.

Checked all the SMPT settings etc & they are fine.

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Answer 4

Mar 18, 2013 5:33 AM in response to Robert_E15

BTW this is the error message i keep on getting....

5.7.8 Bad username or password (Authentication failed).

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Answer 5

jtippitt

Level 1

0 points

Mar 19, 2013 12:17 PM in response to Robert_E15

I have the exact same issue. Has anyone from Apple or the Mac forum provided any help? I'm starting to think MS products on teh Apple OS get the worst support from Apple...

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Answer 6

Mar 19, 2013 3:04 PM in response to Robert_E15

It's your password mate. Something to do MS Office & the way it handles passwords.

I had to change my password & exclude the _ (underscore) symbol which I used in my original password.

Funny part is that I could still log in with my previous password on all my iDevices (iPhone & iPad) however MS Office was the only program that was giving me the above error.

I think it may have something to do with the latest update they just released.

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