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can't send mail from outlook for mac

711 Views 6 Replies Latest reply: Mar 19, 2013 3:04 PM by Shen Long RSS
Robert_E15 Calculating status...
Currently Being Moderated
Mar 15, 2013 12:32 PM

I have a desktop mac with OS X 10.8.3 operating system. I recently upgrade to Mountain Lion.

I use Outlook Office for mac 2011 to receive/send emails. For the last four days I haven't been able to send mail, only receive. Whenever I try to send an email I get the following error message

"Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator"

Why is this happening and what do I do to change the settings?

iMac, Mac OS X (10.6.8)
  • rkaufmann87 Level 8 Level 8 (40,500 points)
    Currently Being Moderated
    Mar 15, 2013 12:55 PM (in response to Robert_E15)

    I'd suggest you post on the MS Office for Mac forum. That app isn't an Apple one so your best chance of getting assistance is going to the support forum provided by the developer.

  • mythical_dragon75 Calculating status...
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    Mar 18, 2013 5:29 AM (in response to Robert_E15)

    i am also experiencing the same problem now for the past 3 - 4 days.

     

    Has nothing to do with OS X but i do think that its related to the Office SP3 update that i recently installed.

     

    Still cant email anything using my iCloud account on MS Office 2011.

     

    Checked all the SMPT settings etc & they are fine.

  • mythical_dragon75 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 18, 2013 5:33 AM (in response to Robert_E15)

    BTW this is the error message i keep on getting....

     

    5.7.8 Bad username or password (Authentication failed).

  • jtippitt Calculating status...
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    Mar 19, 2013 12:17 PM (in response to Robert_E15)

    I have the exact same issue.  Has anyone from Apple or the Mac forum provided any help?  I'm starting to think MS products on teh Apple OS get the worst support from Apple...

  • Shen Long Calculating status...
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    Mar 19, 2013 3:04 PM (in response to Robert_E15)

    It's your password mate. Something to do MS Office & the way it handles passwords.

     

    I had to change my password & exclude the _ (underscore) symbol which I used in my original password.

     

    Funny part is that I could still log in with my previous password on all my iDevices (iPhone & iPad) however MS Office was the only program that was giving me the above error.

     

    I think it may have something to do with the latest update they just released.

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