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Unable to add songs to iCloud or update iTunes Match.

For the last 4 days I've been unable to add songs to iCloud or update iTunes Match. No matter what I do I get the "We could not complete your iTunes Store request. An unknown error has occurred." message. I've turned iTunes Match off and back on again, signed in and out of my account, etc.


Any clues?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3), iTunes 11.0.2

Posted on Mar 15, 2013 4:11 PM

Reply
3 replies

Mar 16, 2013 12:13 AM in response to nickgraham

Try these steps.


1. Turn off all the devices in the chain in this order: MBPr, any wireless routers on the network, the internet modem.

2. Wait several seconds after turning off the last item then power them back on in reverse order waiting for each device to completely power up before turning on the next device.


Let us know how it works.

Unable to add songs to iCloud or update iTunes Match.

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