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User profile for user: MrsDigger
MrsDigger Author
User level: Level 1
10 points

Preview won't open PDF or image files after latest OSX update to 10.8.3

I just updated my operating system (MacBook Pro) to OSX 10.8.3 and since the update, my Preview won't open any images or PDF files. I receive a popup stating "Mac OS X needs to repair your library to run applications. Type your password to allow this." Once my password is entered, I get repeated error popups that state "Preview quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."


The report reads as follows:


Process: Preview [514]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 6.0.1 (765.5)

Build Info: Preview-765005000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [156]

User ID: 501



Date/Time: 2013-03-16 09:41:37.458 -0400

OS Version: Mac OS X 10.8.3 (12D78)

Report Version: 10



Interval Since Last Report: 1983 sec

Per-App Crashes Since Last Report: 13

Anonymous UUID: D9F5A38E-41B1-E40B-26E9-700E72528992



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000



Application Specific Information:

Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.


Source: ~/Library/Containers/com.apple.Preview/Data/Library/Preferences/com.apple.iWork .Pages.plist

Dest: ~/Library/Containers/com.apple.Preview/OldData/20130316T094137.44-0400/Library/ Preferences/com.apple.iWork.Pages.plist

Destination permissions info:

0 stat: 2

-1 o:User m:040700 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-2 o:User m:040700 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-3 o:User m:040700 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-4 o:User m:040700 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-5 <CONTAINER> o:User m:040755 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-6 o:User m:040755 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-7 <LIBRARY> o:User m:040700 f:hidden

!#acl 1

group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete


fs: hfs, fsid: 1000002/11, mf: 0480d000

-8 <HOME> o:User m:040700 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000

-9 o:Root m:040755 f:()

fs: hfs, fsid: 1000002/11, mf: 0480d000



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libxpc.dylib 0x00007fff8e1a521a _xpc_runtime_init_once + 1029

1 libdispatch.dylib 0x00007fff8e1bc0b6 _dispatch_client_callout + 8

2 libdispatch.dylib 0x00007fff8e1bc041 dispatch_once_f + 50

3 libxpc.dylib 0x00007fff8e19c919 _xpc_runtime_set_domain + 190

4 libxpc.dylib 0x00007fff8e19be90 _libxpc_initializer + 430

5 libSystem.B.dylib 0x00007fff89562b2d libSystem_initializer + 172

6 dyld 0x00007fff64c49378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

7 dyld 0x00007fff64c49762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

8 dyld 0x00007fff64c4606e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

9 dyld 0x00007fff64c45fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

10 dyld 0x00007fff64c45fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

11 dyld 0x00007fff64c45eba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

12 dyld 0x00007fff64c37fc0 dyld::initializeMainExecutable() + 207

13 dyld 0x00007fff64c3bb04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

14 dyld 0x00007fff64c37397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

15 dyld 0x00007fff64c3705e _dyld_start + 54



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00000000000004bd rbx: 0x00007fd5e140f5a0 rcx: 0xa916bcf0473e8d21 rdx: 0x00000000000004a4

rdi: 0x0000000000000000 rsi: 0x00007fff5abc6e68 rbp: 0x00007fff5abc81c0 rsp: 0x00007fff5abc7320

r8: 0x00007fff5abc72f0 r9: 0x00007fd5e1835e00 r10: 0x00007fd5e1406f00 r11: 0x00007fff5abc75a9

r12: 0x00007fff5abc7590 r13: 0x00007fff5abc733c r14: 0x0000000000000001 r15: 0x00007fd5e1835e00

rip: 0x00007fff8e1a521a rfl: 0x0000000000010202 cr2: 0x00007fff720e4690

Logical CPU: 2



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0x7fff8e7c0000 - 0x7fff8e7eaff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x7fff8e802000 - 0x7fff8ead3ff7 com.apple.security (7.0 - 55179.11) <73958084-5BBC-3597-A751-7370B0C247E5> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8ead4000 - 0x7fff8eb21fff com.apple.CoreMediaIO (307.0 - 4155) <CD826A65-DFE7-3A58-A29E-15B3A9BE0A6D> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7fff8eb22000 - 0x7fff8eb35ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff8eb36000 - 0x7fff8eb9eff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib

0x7fff8eb9f000 - 0x7fff8ecc9ff7 com.apple.avfoundation (2.0 - 361.32) <E99A8D44-3283-377D-AF56-65F9651CEA8E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff8ecd1000 - 0x7fff8ecdcff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x7fff8ecdd000 - 0x7fff8ecf8ff7 libsystem_kernel.dylib (2050.22.13) <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib

0x7fff8ecf9000 - 0x7fff8ed86ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff8ed87000 - 0x7fff8ed8dff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib

0x7fff8ed93000 - 0x7fff8edbbfff libJPEG.dylib (849) <5C9052F6-D0B3-39CC-8302-468B43D694D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x7fff8edbc000 - 0x7fff8ee15fff com.apple.ImageCaptureCore (5.0.2 - 5.0.2) <D6A71984-8FA2-3964-87C6-1936460FDF8C> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

0x7fff8ee25000 - 0x7fff8ee34ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 446

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=184.0M resident=132.0M(72%) swapped_out_or_unallocated=52.0M(28%)

Writable regions: Total=17.9M written=408K(2%) resident=888K(5%) swapped_out=0K(0%) unallocated=17.0M(95%)


REGION TYPE VIRTUAL

=========== =======

MALLOC 9396K

MALLOC guard page 16K

STACK GUARD 56.0M

Stack 8192K

__DATA 15.5M

__IMAGE 528K

__LINKEDIT 54.0M

__TEXT 130.0M

__UNICODE 544K

shared memory 12K

=========== =======

TOTAL 273.7M



Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.16)

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS727575A9E362, 750.16 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0605, 0xfa130000 / 6

USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x0130, 0xfa132000 / 10

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3)

Posted on Mar 16, 2013 6:44 AM

Reply
12 replies
User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Mar 16, 2013 12:01 PM in response to MrsDigger

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches.

Safe Mode

Safe Mode - About


If it works in another account:


In the original account make sure you have quit Preview.


You need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder "Go To Folder" command. Enter ~/Library. Delete the .plist(s) for the application or move it to your desktop. There are 2 for Preview.

If you prefer to make your user library permanently visible, use the Terminal command found below.

http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/

You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,649 points

Mar 16, 2013 12:27 PM in response to MrsDigger

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.


Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)


Step 1 should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary, and if everything is working as expected after step 1.

Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open.

In the Terminal window, type this:

res


Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword


Press return. A Reset Password window will open. You’re not going to reset a password.

Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

▹ Restart

from the menu bar.

Reply

Preview won't open PDF or image files after latest OSX update to 10.8.3

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