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An unexpected error has occurred. Please quit and reopen Keynote.

After installing Keynote '09 version 5.3 on a MacPro 10.8.3, I get the following error window when opening Keynote:

An unexpected error has occurred.

Please quit and reopen Keynote.

Any resoution would help.

iWork Keynote '09-OTHER, OS X Mountain Lion (10.8.3)

Posted on Mar 16, 2013 8:23 AM

Reply
7 replies

Mar 16, 2013 8:46 AM in response to BeeRichard

There are a few issues with the latest version of Keynote running on Mountain Lion.


The following routine resets the installation of Keynote and sorts out many of the issues users are having at the moment.


1

Uninstall all of iWork if you have this, otherwise uninstall Keynote if other iWork applications are not installed.

Use the free application Appcleaner to do this as it will remove the applications properly. It can be downloaded here: Appcleaner Download


2

empty the trash


3

Reinstall Keynote or iWork using the original method on purchase using the installer file or installed from the App Store


4

shutdown the Mac and restart holding down the shift key until the apple logo appears

let the Mac complete the start up procedure completely, it will take longer to start as it is repairing software on the hard drive


5

go to Applications > Utilities > Disc Utility > First Aid > Repair Disc Permissions

when this is completed restart the Mac normally


Let us know how you get on

Mar 26, 2013 10:15 AM in response to Gary Scotland

I did steps 1 to 3. However, when I restart the Mac holding down the shift key the Mac does not complete the strat up procedure in any reasonable amount of time.

I reinstalled Mountain Lion, removed iWork with appcleaner, reinstalled iWork 9.0 from CDs, updated iWork to the latest version (iWork 9.3), and the problem is still there: when I start keynote and I try to save the file I get "An unexpected error has occurred. Please quit and reopen Keynote."

An unexpected error has occurred. Please quit and reopen Keynote.

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