2 Replies Latest reply: Mar 17, 2013 12:06 AM by Rajivbengali
Rajivbengali Level 1 (0 points)

Hello. Out of no where the sound system of my new iPad just went off. I can't here a thing. Not even during games or applications. Not even the keyboard clicks. Also I found out that i cannot watch videos online. While on YouTube the video buffers but it doesn't play at all. When hit the play button it freezes. So please help me.

iPad, iOS 6.1.2
  • Demo Level 10 (88,796 points)

    Quit the YouTube app completely and reboot the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up..



    for the problem with your system sounds .....
    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.


    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.


    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.


    This support article from Apple explains how the side switch works.


  • Rajivbengali Level 1 (0 points)

    Thanks for the advice. The reboot did it all.

    Thank you so much.