10 Replies Latest reply: May 20, 2013 11:54 AM by george_II
4awizard2 Level 1 Level 1 (0 points)

In last 45 days or so, Bloomberg video no longer plays. 

 

This is the result of a system or Java update - I do not recall which.  I've tried all the tips that Bloomberg has suggested to no avail... and they are no longer assisting me!  Please help, friends.  I've been a Macintosh user since 1986 (really!), please help, friends.

 

Below is that they have said to me about this issue:

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Thank You for Your Feedback!

Feedback Status:

 

 

TicketID: W00526585060669600559

Status: Resolved

Summary: About a week ago video from your web site stopped playing

 

LOG: 3/ 5/13 00:09:19
Your Feedback:
About a week ago video from your web site stopped playing. I'm a MAC user and
keep my system updated. Can you help, please?

 

LOG: 3/ 5/13 14:30:14 Bloomberg Feedback Team
Hello,

 

We suggest:
1) have the latest version of flash. Restart your browser.
2) Once you have new flash installed, allow third-party Flash content to store
data on your computerhttp://www.macromedia.com/support/documentation/en/flashpla
yer/help/settings_manager03.html
3) JavaScript should be enabled on your browser
4) Turn off ad blockers

 

Sincerely,
Bloomberg Website Feedback Team

 

LOG: 3/ 6/13 03:16:01 Your Subsequent Feedback
OK, I did all this and still no video. Now what?

 

LOG: 3/ 6/13 13:46:57 Bloomberg Feedback Team

Hello:
-Please confirm that JavaScript is enabled in your web browser.
-We recommend you check the Flash Player settings on your computer. You can use
the following link to check the "Global Storage Settings" tab:
Http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man
ager03.html
Make sure to check the box that said "Allow third-party Flash content to store
data on your computer.

 

Change the capacity of local storage, and disable any add-ons and plug-ins.

 

Sincerely,
Bloomberg Website Feedback Team

 

LOG: 3/10/13 18:12:09 Your Subsequent Feedback
HELP, please! I've done all that you've suggested, and I'm still unable to view
Bloomberg videos. Can you help me? I 'think' it started with a recent Java
update on MAC OS, but I'm not totally sure.

 

LOG: 3/12/13 12:29:27 Bloomberg Feedback Team
Hello,

 

We are sorry we are unable to assist you further with this query. We are not
experiencing this issue and are unable to duplicate at this time.

 

Sincerely,
Bloomberg Website Feedback Team

 

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iMac, OS X Mountain Lion (10.8.3), Flash 11,6,602,180 installed