Bloomberg video no longer plays since last system or Java update - I do not recall which.

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Level 1

7 points

Bloomberg video no longer plays since last system or Java update - I do not recall which.

In last 45 days or so, Bloomberg video no longer plays.

This is the result of a system or Java update - I do not recall which. I've tried all the tips that Bloomberg has suggested to no avail... and they are no longer assisting me! Please help, friends. I've been a Macintosh user since 1986 (really!), please help, friends.

Below is that they have said to me about this issue:

-------------------------------------------------------------------------------- -------------------------------------------------------------

Thank You for Your Feedback!

Feedback Status:

TicketID: W00526585060669600559

Status: Resolved

Summary: About a week ago video from your web site stopped playing

LOG: 3/ 5/13 00:09:19
Your Feedback:
About a week ago video from your web site stopped playing. I'm a MAC user and
keep my system updated. Can you help, please?

LOG: 3/ 5/13 14:30:14 Bloomberg Feedback Team
Hello,

We suggest:
1) have the latest version of flash. Restart your browser.
2) Once you have new flash installed, allow third-party Flash content to store
data on your computerhttp://www.macromedia.com/support/documentation/en/flashpla
yer/help/settings_manager03.html
3) JavaScript should be enabled on your browser
4) Turn off ad blockers

Sincerely,
Bloomberg Website Feedback Team

LOG: 3/ 6/13 03:16:01 Your Subsequent Feedback
OK, I did all this and still no video. Now what?

LOG: 3/ 6/13 13:46:57 Bloomberg Feedback Team

Hello:
-Please confirm that JavaScript is enabled in your web browser.
-We recommend you check the Flash Player settings on your computer. You can use
the following link to check the "Global Storage Settings" tab:
Http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man
ager03.html
Make sure to check the box that said "Allow third-party Flash content to store
data on your computer.

Change the capacity of local storage, and disable any add-ons and plug-ins.

Sincerely,
Bloomberg Website Feedback Team

LOG: 3/10/13 18:12:09 Your Subsequent Feedback
HELP, please! I've done all that you've suggested, and I'm still unable to view
Bloomberg videos. Can you help me? I 'think' it started with a recent Java
update on MAC OS, but I'm not totally sure.

LOG: 3/12/13 12:29:27 Bloomberg Feedback Team
Hello,

We are sorry we are unable to assist you further with this query. We are not
experiencing this issue and are unable to duplicate at this time.

Sincerely,
Bloomberg Website Feedback Team

-------------------------------------------------------------------------------- -------------------------------------------------------------

iMac, OS X Mountain Lion (10.8.3), Flash 11,6,602,180 installed

Posted on Mar 16, 2013 2:17 PM

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Answer 1

Best reply

Klaus1

Level 9

52,749 points

Mar 16, 2013 5:36 PM in response to 4awizard2

You are talking about Java. Bloomberg are (correctly) talking about Flash Player.

Two bugs, one affecting Apple's Mac platform and another attacking Microsoft's Windows, exploit certain Flash player vulnerabilities to install malware onto users' systems, reports ArsTechnica. While users of other operating systems like Linux have yet to report attacks, Adobe's advisory notes the exploit affects all platforms.

Designated as CVE-2013-0634, the first vulnerability targets the Safari and Firefox Web browsers running on OS X, and is also being used as a trojan to deploy Microsoft Word documents containing malware. For Mac users, the flaw affects Adobe Flash Player version 11.5.502.146 or earlier.

On March 1 Apple again blocked Flash Player for Lion and Mountain Lion:

http://support.apple.com/kb/HT5660

The Adobe Flash patch can be found on Adobe’s website, and users can visit this page to check if their software is the most curent version.

You should uninstall any previous version first, and repair permissions after installing the new version.

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Answer 2

4awizard2 Author

Level 1

7 points

Mar 16, 2013 6:48 PM in response to Klaus1

Hi Klaus -

I did everything you suggested in the order you suggested - and the Bloomberg Videos still do not play.

I'm still stuck....

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Answer 3

4awizard2 Author

Level 1

7 points

Apr 3, 2013 8:22 AM in response to 4awizard2

Based on a suggest from an Apple Store employee, I checked this issue with another browser. Worked fine!

Issue is with Safari.

On a whim, I did a complete restore from Time Machine. No help.

Friends, any help?

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Answer 4

andyBall_uk

Level 7

20,516 points

Apr 3, 2013 11:33 AM in response to 4awizard2

they don't play - what exactly happens, any error messages ?, a screenshot may help us understand. Also a sample URL that doesn't work.

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Answer 5

4awizard2 Author

Level 1

7 points

Apr 3, 2013 9:51 PM in response to andyBall_uk

HI Andy -

OK, here is an URL:

http://www.bloomberg.com/video/luxury-firms-worried-about-china-s-slowdown-o4X1k KROQkqCEM~DyMxNpA.html

Here is a screen shot

Its like Flash is not initialized.

Thanks for helping, Andy!

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Answer 6

andyBall_uk

Level 7

20,516 points

Apr 4, 2013 5:41 AM in response to 4awizard2

assuming that Flash works elsewhere - does that vid play in a new or Guest user account ?

check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.

In the Advanced tab - click 'delete all'

first though,

Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?

The screenshot shows an ad not displaying, right above 'connect with bloomberg tv', so something's doing that, and perhaps blocking the video too, a Safari extension is likley, if it worked in another account.

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Answer 7

4awizard2 Author

Level 1

7 points

Apr 7, 2013 9:39 PM in response to andyBall_uk

Andy -

I hope this finds you well.

YES! When I logged in as a guest, the videos played.

What do you suggest now?

All the Best,

= Rich =

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Answer 8

andyBall_uk

Level 7

20,516 points

Apr 8, 2013 6:13 AM in response to 4awizard2

>>first though,

Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?

The screenshot shows an ad not displaying, right above 'connect with bloomberg tv', so something's doing that, and perhaps blocking the video too, a Safari extension is likely, if it worked in another account.

Safari-Preferences-Extensions is set to OFF ?

you did this -

check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.

In the Advanced tab - click 'delete all' ?

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Answer 9

4awizard2 Author

Level 1

7 points

Apr 9, 2013 8:43 PM in response to andyBall_uk

Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?

Yes, I use Sophos. But, recall that with another browser (Chrome), video plays fine. So the issue is not with Sophos per se.

Safari-Preferences-Extensions is set to OFF ?

I just turned Safari-Preferences-Extensions to OFF. Video will sill not play.

Regarding;"

check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.

In the Advanced tab - click 'delete all' ?"

I did this, but, I an unable to delete all the Site Data; I get an error box: "Flash Player was unable to delete all local storage. The files may be locked by another program. Close all browsers or restart your computer, and try again."

I get this error even with all the browsers are closed.

I think this points to our bug: Only in my Mac OS user profile and only in Safari there seems to be some Flash Player file which is either 'open' or 'locked' to deleting.

Where could that pesky file be????

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Answer 10

May 20, 2013 11:54 AM in response to 4awizard2

I had the same issue as 4awizard2. Using Safari I could watch flash videos on any other website except for Bloomberg. Furthermore, I could watch Bloomberg videos with Firefox.

However, after turning off all Safari extensions I could also watch Bloomberg videos again. After further investigations I realised that the extensions "Google Disconnect" and "Facebook Disconnect" were causing the problem.

I also once had problems with my flash player in general and only after deleting all Flash Player application files (I had a non-standard installation where installation files where in subdirectories of the Applicaiton folder) and then newly installing the Flash Player I was able to watch flash movies again.

Hope it helps.

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