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Safari Quit Unexpectantly

438 Views 12 Replies Latest reply: Mar 18, 2013 4:56 PM by Mardi Carter RSS
Mardi Carter Calculating status...
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Mar 16, 2013 3:19 PM

Safari does nothing but give me the error message that it quit unexpectantly.  I have read through this forum, but nothing I try has worked.

 

1.  Made sure Java was up to date.

2.  Ran Flashback Malware Remover > no malware found

3.  Emptied caches, cookies.

4.  Threw Safari in the Trash, emptied the Trash and restarted the computer then tried to install Safari anew and it tells me it can't install because I have a newer version on my computer (no clue where it might be hiding!).

 

Now that I have destroyed all useful evidence, I don't know what to do.  Suggestions please?  I really prefer Safari to the other options.

 

I am on an iMac with OS 10.6.8

 

Thanks.  Mardi

iMac G4
  • MadMacs0 Level 4 Level 4 (3,320 points)
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    Mar 17, 2013 5:10 PM (in response to Mardi Carter)

    Mardi Carter wrote:

     

    Threw Safari in the Trash, emptied the Trash and restarted the computer then tried to install Safari anew and it tells me it can't install because I have a newer version on my computer (no clue where it might be hiding!).

    That's where you made your mistake as doing so does not get rid of the WebKit framework that comes with it and needs to match, version wise.

     

    Try this:

     

    Courtesy of Yuengdog1983 <https://discussions.apple.com/people/Yuengdog1983>

     

    1. Open Finder and navigate to: /System/Library/StagedFrameworks/Safari/

    2. Drag WebKit.framework to the trash

    3. Run software update and install Safari > do not launch safari after it is installed

    4. Restart computer

    5. Launch Safari

  • MadMacs0 Level 4 Level 4 (3,320 points)
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    Mar 17, 2013 6:49 PM (in response to Mardi Carter)

    Mardi Carter wrote:

     

    Thank you for the quick reply.  I was so optimistic, but I didn't find the WebKit.framework.   I don't have a folder "System"

    We all have a System folder. It's at the root level of your hard drive.

     

    Let's do it the hard way:

     

    Triple click the following line and choose "Copy" from the Edit menu or type Command-C.

     

    /System/Library/Frameworks/WebKit.framework/


    Choose "Go to Folder..." from the Go menu or type Command-Shift-G.

     

    Choose "Paste" from the Edit menu or type Command-V to put the path in the "Go to the folder:" box and click the Go button.

  • andyBall_uk Level 6 Level 6 (17,470 points)
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    Mar 17, 2013 7:07 PM (in response to MadMacs0)

    Hi MadMacs0

     

    the stagedframeworks folder is Lion/Mountain Lion only - on 10.6.8 the same-named item is at

    /System/Library/Frameworks/WebKit.framework

     

    Mardi Carter - the last full Safari installer was for 5.1.7 - http://support.apple.com/kb/DL1569

    the newest security update at http://support.apple.com/kb/DL1642 does update Safari to 5.1.8 but doesn't include all the older parts, and you've removed Safari. Do run the security update once you're fixed with Safari.

     

    If you had already installed the latest security update - the Safari installer will maybe throw a 'later version already installed' error. in which case post again... all supposing you've no back up from which to obtain it, in which case make one before proceeding.

  • MadMacs0 Level 4 Level 4 (3,320 points)
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    Mar 17, 2013 8:08 PM (in response to andyBall_uk)

    andyBall_uk wrote:

     

    the stagedframeworks folder is Lion/Mountain Lion only - on 10.6.8 the same-named item is at

    /System/Library/Frameworks/WebKit.framework

    Yes, I noticed that I had copied that from an old Lion thread and corrected it in my second response. That assumes the this solution works for SL, which I can't confirm.

  • andyBall_uk Level 6 Level 6 (17,470 points)
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    Mar 17, 2013 8:08 PM (in response to MadMacs0)

    ah yes - it shows now, but wasn't visible when I posted, despite the time difference.

  • andyBall_uk Level 6 Level 6 (17,470 points)
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    Mar 18, 2013 3:35 PM (in response to Mardi Carter)

    hopefully that's just an outdated Flash Player plugin - download from http://get.adobe.com/flashplayer/

    or check System Preferences - Flash Player - Advanced - Updates - Check Now

     

    do run Software Update to ensure that the newest Security Update for 10.6.8 is installed.

  • andyBall_uk Level 6 Level 6 (17,470 points)
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    Mar 18, 2013 4:19 PM (in response to Mardi Carter)

    you mentioned seeing this on Apple sites - got a link? (usually they use HTML5 video, not Flash)

    can you click on the blocked plug-in message & get more information ?

    what plugins show under Safari-Help-Installed Plug-Ins

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