12 Replies Latest reply: Mar 18, 2013 4:56 PM by Mardi Carter
Mardi Carter Level 1 Level 1 (5 points)

Safari does nothing but give me the error message that it quit unexpectantly.  I have read through this forum, but nothing I try has worked.

 

1.  Made sure Java was up to date.

2.  Ran Flashback Malware Remover > no malware found

3.  Emptied caches, cookies.

4.  Threw Safari in the Trash, emptied the Trash and restarted the computer then tried to install Safari anew and it tells me it can't install because I have a newer version on my computer (no clue where it might be hiding!).

 

Now that I have destroyed all useful evidence, I don't know what to do.  Suggestions please?  I really prefer Safari to the other options.

 

I am on an iMac with OS 10.6.8

 

Thanks.  Mardi


iMac G4
  • MadMacs0 Level 5 Level 5 (4,605 points)

    Mardi Carter wrote:

     

    Threw Safari in the Trash, emptied the Trash and restarted the computer then tried to install Safari anew and it tells me it can't install because I have a newer version on my computer (no clue where it might be hiding!).

    That's where you made your mistake as doing so does not get rid of the WebKit framework that comes with it and needs to match, version wise.

     

    Try this:

     

    Courtesy of Yuengdog1983 <https://discussions.apple.com/people/Yuengdog1983>

     

    1. Open Finder and navigate to: /System/Library/StagedFrameworks/Safari/

    2. Drag WebKit.framework to the trash

    3. Run software update and install Safari > do not launch safari after it is installed

    4. Restart computer

    5. Launch Safari

  • Mardi Carter Level 1 Level 1 (5 points)

    Thank you for the quick reply.  I was so optimistic, but I didn't find the WebKit.framework.   I don't have a folder "System" or at least I don't know where it is, but I went straight to "Library" from the "Home" icon.  I did find another Safari folder in there which I trashed, then emptied the trash.  Software update doesn't bring up Safari so I tried to download it directly from Apple.  Unfortunately, the new attempt to download Safari failed.

  • MadMacs0 Level 5 Level 5 (4,605 points)

    Mardi Carter wrote:

     

    Thank you for the quick reply.  I was so optimistic, but I didn't find the WebKit.framework.   I don't have a folder "System"

    We all have a System folder. It's at the root level of your hard drive.

     

    Let's do it the hard way:

     

    Triple click the following line and choose "Copy" from the Edit menu or type Command-C.

     

    /System/Library/Frameworks/WebKit.framework/


    Choose "Go to Folder..." from the Go menu or type Command-Shift-G.

     

    Choose "Paste" from the Edit menu or type Command-V to put the path in the "Go to the folder:" box and click the Go button.

  • andyBall_uk Level 7 Level 7 (20,490 points)

    Hi MadMacs0

     

    the stagedframeworks folder is Lion/Mountain Lion only - on 10.6.8 the same-named item is at

    /System/Library/Frameworks/WebKit.framework

     

    Mardi Carter - the last full Safari installer was for 5.1.7 - http://support.apple.com/kb/DL1569

    the newest security update at http://support.apple.com/kb/DL1642 does update Safari to 5.1.8 but doesn't include all the older parts, and you've removed Safari. Do run the security update once you're fixed with Safari.

     

    If you had already installed the latest security update - the Safari installer will maybe throw a 'later version already installed' error. in which case post again... all supposing you've no back up from which to obtain it, in which case make one before proceeding.

  • MadMacs0 Level 5 Level 5 (4,605 points)

    andyBall_uk wrote:

     

    the stagedframeworks folder is Lion/Mountain Lion only - on 10.6.8 the same-named item is at

    /System/Library/Frameworks/WebKit.framework

    Yes, I noticed that I had copied that from an old Lion thread and corrected it in my second response. That assumes the this solution works for SL, which I can't confirm.

  • andyBall_uk Level 7 Level 7 (20,490 points)

    ah yes - it shows now, but wasn't visible when I posted, despite the time difference.

  • Mardi Carter Level 1 Level 1 (5 points)

    Thank you all for trying to help.  In spite of taking all suggestions I ended up with "Software Update" and Skype both quitting unexpectedly and repreatedly in addition to Safari.  At that point I figured the system was seriously corrupted so I reinstalled the Snow Leopard operating system.  Nuisance, but now I am back on Safari and just have to get other tidbits back in line the way I like them.  I appreciate the knowledge and time you all brought to my problem!  Mardi

  • Mardi Carter Level 1 Level 1 (5 points)

    Now I am back again.  I have things up and running mostly satisfactorily.  The big thing that is wrong now is that I can't open any videos.  The message is:  "plugin blocked."  How do I fix that?  I have been to FB, Apple and Youtube sites - same thing all places.  Thanks.

  • andyBall_uk Level 7 Level 7 (20,490 points)

    hopefully that's just an outdated Flash Player plugin - download from http://get.adobe.com/flashplayer/

    or check System Preferences - Flash Player - Advanced - Updates - Check Now

     

    do run Software Update to ensure that the newest Security Update for 10.6.8 is installed.

  • Mardi Carter Level 1 Level 1 (5 points)

    Flash Player is current.  All software is up to date as well.  Computer restarted.  Problem remains.

  • andyBall_uk Level 7 Level 7 (20,490 points)

    you mentioned seeing this on Apple sites - got a link? (usually they use HTML5 video, not Flash)

    can you click on the blocked plug-in message & get more information ?

    what plugins show under Safari-Help-Installed Plug-Ins

  • Mardi Carter Level 1 Level 1 (5 points)

    Now I feel pretty stupid.  I have installed Flash Player three times today and it must have been out of date all along.  The "blocked plugin" gave me that information.  So I downloaded it again and this time got the right version.  Problem gone.  Many thanks. Hopefully everything will work again.