Volume down button doesn't work on iPhone 5

Lower (-) button does not work. Raising (+) button does but lower does not. I have rebooted using sleep and home button until apple logo appears twice with out success. Software is current and I don't have other devices. Any ideas other than resetting everything?

iPhone 5, iOS 6.1.2

Posted on Mar 16, 2013 5:18 PM

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87 replies

Sep 18, 2014 8:08 PM in response to dude996tt

I found out that torquing the phone worked for me but was always a hassle.



Ends up, the solution is simple. All I did was lift up the screen and place a 1/2" by 1/2" (ish) piece of plastic on top of the battery, like an old credit card or equivalent thickness. Placement of plastic piece is in the upper corner nearest the volume button.



The problem is that it needed more pressure and torquing it helped. So, just by adding a layer of plastic, and closing it shut, it added enough force to solve the issue. May need multiple layers. This has worked for over 24 hours not and not a long term fix but is working for me since I am out of warranty.

Jan 31, 2015 7:01 AM in response to mind2mind

I've had this problem for months and the twist method works for me but isn't very convenient. However, I seem to have got the volume down button working again permanently. whilst holding the volume down button in fairly firmly, I twisted the phone backwards and forwards. It's almost as if the button had become dislocated and has now relocated.


Very pleased that I now longer need to twist the phone. Hope this works for others.

Mar 9, 2015 1:43 PM in response to dude996tt

Same problem. Tried toggling + and - with no success. Tried a couple other suggested remedies. With the protective cover off and while in the settings volume screen, I tapped the - button on corner of a desk sharply but not really hard. After a couple taps the buttons are functioning normally. Definitely a hardware issue with the 2+ year old iPhone5.

Oct 3, 2015 4:10 PM in response to dude996tt

The volume down button on my iPhone 5 hasn't worked for a long time, but I finally got around to trying to fix it tonight. Bending seemed unlikely to me, as I've always carried it in my front pocket, protected by a case. A lot of switches stop working due to the switch contacts oxidizing, so I decided to attack it from that direction. I didn't have any electronic contact cleaner handy, but I did have some 91% Isopropyl Alcohol, so I soaked a cotton ball and began dripping some alcohol onto both the up and down volume buttons, then working the buttons, and repeating for several minutes until the down volume button began working again. Hope this helps someone.

Nov 20, 2015 6:15 AM in response to dude996tt

I think I discovered a bug.


I was having the same problem. Tried a variety of suggestions. I haven't read them all, so what I found may or may not have been suggested. In the Settings->Sounds, I disabled Ringer and Alerts -> Change with Buttons toggle. I disable that feature and the button works. I re-enable and it works initially while in that screen. Going away from the settings screen (ala back to the home screen) it doesn't work. For now, I just disabled it.

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Volume down button doesn't work on iPhone 5

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