Currently Being ModeratedMar 16, 2013 5:20 PM (in response to dude996tt)
Sounds like a hardware problem especially if you can increase the volume at Settings > Sounds.
The iPhone includes a one year warranty. Call AppleCare or make an appointment at an Apple store if there is one nearby.
Currently Being ModeratedApr 4, 2013 2:36 AM (in response to dude996tt)
I also had this problem, nothing seemed to resolve the issue.
Then I have no idea what made me try this, but I pressed the volume up, then down alternating. After about four presses each, the down started working!! Odd, but it worked
Currently Being ModeratedApr 17, 2013 8:51 PM (in response to GTSpeer)
This actually worked for me too, seems like there might be a connection loose between the rocker inside. It still stops working once and awhile but this is a quick fix, thanks
Currently Being ModeratedMay 17, 2013 7:53 PM (in response to dude996tt)
I just experienced the same issue of my down volume button not working but the up volume button does. I messed around with the phone for a bit. I just found out that if I hold the iPhone in my right hand with my thumb on the upper right corner of the phone and apply slight pressure on the upper right corner, the down volume button worked. After doing this a couple times it started working normally again. Must be a design issue. Hope this helps!
Currently Being ModeratedMay 20, 2013 6:48 AM (in response to daniel.early79)
I can confirm Daniel.early79 technique got my volume down button to work again. It took a couple times but it did in fact begin working again. Its still got some stickiness to it, in that I sometimes have to click down volume more than once to get it to start turning down volume but overall it seems to work better than it was before. Still going to schedule some time w Genius Bar (an hour away )
Currently Being ModeratedJun 3, 2013 5:23 AM (in response to daniel.early79)
daniel.early79 - thanks for your suggestion. the down button worked when i put pressure on the upper right side of the phone. when i put my bumper style case back on the phone, it appears to be fully working. great post!
Currently Being ModeratedJun 19, 2013 6:18 PM (in response to daniel.early79)
Twisting/pushing pressure on the upper right side worked for me as well! Thanks for the suggestion. The fix has been a little inconsistant so I may end up having to go see a Genius. I will give it a few days to see if the fix will stay.
Currently Being ModeratedJun 24, 2013 8:54 AM (in response to dude996tt)
I'm having the same issue, however no amount of twisting or applied pressure seems to help.
It might be worth noting that phones or similar electronic devices, even apple devices, lack the ability to repair themselves. So if you have an intermittant hardware problem the best one can hope for is that it doesn't get any worse over time because it will never get better unless it's repaired or replaced.
Currently Being ModeratedJun 24, 2013 12:09 PM (in response to dude996tt)
Even if it does not fully work, you can still operate the volume easily by going into
Then turn on asistive touch
This gives you control of all the buttons, without touching them
Currently Being ModeratedJun 24, 2013 11:44 PM (in response to daniel.early79)
Wow - good shout (re. holding thumb on the corner).
I think my issue was due to the case I have, it's a cheap silicone one off Ebay - don't get me wrong, it works perfectly. The problem is I fidgit, and tend to sit popping the corners of the case off and on the phone. Obviously I don't do the corner with the lock button - so I'm subconciously twisting the phone in the opposite way to your fix.
It would seem likely I've introduced a very slight twist into my phone.
I'll leave it under a pile of heavy books for a day, perhaps even risk trying to apply a little pressure back the opposite way (a couple of slices of paper to raise a line across the phone from top left to bottom right while some books weigh it down) - see if I can correct the mistake.
Currently Being ModeratedJun 26, 2013 6:07 AM (in response to daniel.early79)
Great suggestion; worked for me too even though I need to repeat "pressure procedure" once in a while but at least I've got a solution until I bring the phone in in a service center
Currently Being ModeratedJul 23, 2013 1:14 AM (in response to dude996tt)
Thanks for all tips and trick! Sure helped me... I had to twist the phone, then the button would work.
However, due to the great info above, I chose to try a couple of things myself, since it is a HW problem:
I tapped the corner of the phone a couple of times on my desk, tapping the upper left corner made the button work again
I often carry the phone in my left, back pocket, and "accidently" it stays theer when I get into my car....
The initial twist described above, countered that effect....
(Never had such problems with my SonyEricsson W880i, even though it's thinner....)