Every time I upgrade iTunes, it thinks I have not purchased iTunes Match. How to get my purchase back?

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Every time I upgrade iTunes, it thinks I have not purchased iTunes Match. How to get my purchase back?

I have a mid 2011 mac mini 5,2 2.7GHz Intel Core i7 with OSX 10.8.2, and after upgrading iTunes to 11.0.2 I no longer seem to have iTunes match, which I paid for under the previous version of iTunes. I seem to have match available on my iPhone, but not my mac mini.

As if having to tell the new version where my library is stored after each update wasn't pain enough (yes, it can never find my iTunes library after each update, and I've never moved it....It does live on an external HD if that has something to do with it, maybe iTunes only remembers the file path on local discs?)

Mac mini, Mac OS X (10.7.5), 5,2 16GB RAM, 2 x 750 GB HDD, i7

Posted on Mar 16, 2013 9:00 PM

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Answer 1

Mar 16, 2013 10:27 PM in response to MarkPBG

To enable iTunes Match pull down Store > Turn on ITunes Match, then click "add this computer.

As to iTunes not being able to find the library, the external HDD must be plugged in and mounted.

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Answer 2

MarkPBG Author

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Mar 18, 2013 9:20 PM in response to Michael Allbritton

I tried that, when I select "turn on iTunes Match" fromt the menu, it brings up the screen to purchase iTunes Match. I am signed in, yet it does not recognize that I have purchased it before. As for the iTunes library, the drive is plugged in and mounted, but the upgrade never finds it. I may just have to keep it on the local disc in the mac mini itself from now on. I've sent an email to Apple support and am waiting to see their answer.

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Answer 3

Mar 19, 2013 1:24 AM in response to MarkPBG

If you are being prompted to purchase the service again then you most likely not logged into the store with the same Apple ID you used to originally purchase the service. Log out do the iTunes Store, then log in with the same ID you used to purchase the service and it will work.

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Answer 4

MarkPBG Author

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Mar 20, 2013 7:28 PM in response to Michael Allbritton

I was logged in under the right name, so I tried logging out and then logging back in. That did the trick for some reason. Thanks all! 🙂

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Answer 5

Mar 21, 2013 12:34 AM in response to MarkPBG

Glad you got it sorted out.

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