1 Reply Latest reply: Mar 17, 2013 7:51 AM by polydorus
rubnitz2 Level 1 Level 1

Itunes 11.02 fails to install and returns a message that is cannot find the itunes.msi.  I tried to uninstall the old version manually and it fails to uninstall.  how do i manually uninstall the old version so I can install the new version?  The msi is in this folder for the new version, but it fails when trying to uninstall the older version.



Windows 7
  • polydorus Level 6 Level 6

    First try this fixit:



    If that doesn't work you may need the the Microsoft Installer Cleanup Utility


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download


    MajorGeeks in the above search has a copy of version 3


    Check for malware before installing it.


    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7



    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.


    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)


    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes


    If you want Quicktime you can download it here