MBP retina Bluetooth freezes

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Level 1

0 points

MBP retina Bluetooth freezes

This problem has been happening on and off since I bought the computer as soon as it came out. The computer was replaced and the issue came back on the new machine after a few weeks of use.

The problem is this:

I'll be using my computer with bluetooth mouse and keyboard, everything working as it should until suddenly they stop responding. I get no disconnetion messages and the menubar icon shows that the devices are still connected. In the console the following messages appear:

3/17/13 11:00:21.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][StartInterruptPipeRead] ClearPipeStall failed with error 0xe000404f.

3/17/13 11:00:21.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::StartBulkPipeRead] ClearPipeStall failed with error 0xe00002ed.

3/17/13 11:00:21.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::BulkInReadHandler] Received kIOReturnNotResponding error - retrying: 1.

3/17/13 11:00:21.000 AM kernel[0]: [AppleBluetoothHCIControllerUSBTransport::ClearFeatureBulkEndpointHalt] DeviceRequest failed 0xE000404F.

3/17/13 11:00:21.000 AM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e00002ed

When this occurs the only solution I've found is to restart the computer completely.

I should also note that when this happens the menubar buttons becomes unresponsive as well. If I click it the options dropdown flashes after ~10 seconds then immediately disappears again.

This has been bothering me for a long time but has just recently become more frequent.

Any ideas?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Mar 17, 2013 8:12 AM

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Answer 1

m2namwen Author

Level 1

0 points

Mar 26, 2013 6:23 PM in response to m2namwen

This is happening more and more frequently lately. Has occured three times today, sometimes within 30 minutes of restarting.

Has no one else had this problem?

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Answer 2

Jul 11, 2013 10:35 AM in response to m2namwen

Yes happens to me too. All the time. starting to make me extremely frustrated. Usually a restart brings it back but I just did and no luck.

GRRR

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Answer 3

m2namwen Author

Level 1

0 points

Jul 11, 2013 10:59 AM in response to boardforlife

Wow, you're the first person I've come across with the same problem.

Can you check your console and see if you're getting errors similar to mine?

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Answer 4

Jul 11, 2013 11:02 AM in response to boardforlife

How do I check it in console?

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Answer 5

m2namwen Author

Level 1

0 points

Jul 11, 2013 11:05 AM in response to boardforlife

Open your applications folder in the finder. At the bottom is a folder called "utilities". Open that folder and inside is the Console application.

Newest messages are at the bottom. You can do a search for "bluetooth" in the top right corner to see if there's anything there.

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Answer 6

m2namwen Author

Level 1

0 points

Jul 16, 2013 5:14 AM in response to boardforlife

Did you wind up checking the console?

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Answer 7

Jul 18, 2013 10:13 AM in response to m2namwen

This is what I got -

2013-07-18 9:50:00.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][StartInterruptPipeRead] ClearPipeStall failed with error 0xe000404f.

2013-07-18 9:50:00.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::StartBulkPipeRead] ClearPipeStall failed with error 0xe00002ed.

2013-07-18 9:50:00.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::BulkInReadHandler] Received kIOReturnNotResponding error - retrying: 1.

2013-07-18 9:50:00.000 AM kernel[0]: [AppleBluetoothHCIControllerUSBTransport::ClearFeatureBulkEndpointHalt] DeviceRequest failed 0xE000404F.

2013-07-18 9:50:00.000 AM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e00002ed

2013-07-18 9:50:38.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][StartInterruptPipeRead] ClearPipeStall failed with error 0xe000404f.

2013-07-18 9:50:38.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::StartBulkPipeRead] ClearPipeStall failed with error 0xe00002ed.

2013-07-18 9:51:17.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][StartInterruptPipeRead] ClearPipeStall failed with error 0xe000404f.

2013-07-18 9:51:17.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::StartBulkPipeRead] ClearPipeStall failed with error 0xe00002ed.

2013-07-18 9:51:55.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][StartInterruptPipeRead] ClearPipeStall failed with error 0xe000404f.

2013-07-18 9:51:55.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::StartBulkPipeRead] ClearPipeStall failed with error 0xe00002ed.

2013-07-18 9:52:19.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:19.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:19.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:19.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:21.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:21.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:22.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:22.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:31.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:31.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:32.000 AM kernel[0]: [AppleBluetoothHIDMouse][processCommandWL][00-1f-5b-b0-5c-b4] Releasing All Channels

2013-07-18 9:52:32.000 AM kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport][AppleBluetoothHCIControllerUSBTrans port::BulkOutWriteCompleteHandler] ERROR2: 0xe000404f; sizeRem=00000010; isInactive = 0, suspended = 1

2013-07-18 9:52:32.000 AM kernel[0]: [IOAppleBluetoothHIDDriver][processCommandWL][00-1e-52-fc-1f-a6] Releasing All Channels

2013-07-18 9:52:34.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x1A0C0100

2013-07-18 9:52:34.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:42.000 AM kernel[0]: [AppleBluetoothHIDMouse][sendData][00-1f-5b-b0-5c-b4] Became inactive while sending data

2013-07-18 9:52:42.000 AM kernel[0]: [AppleBluetoothHIDMouse][setReportWL][00-1f-5b-b0-5c-b4] Could not send DATA command via interrupt channel - 0xE00002D7

2013-07-18 9:52:42.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x3F0C0A00

2013-07-18 9:52:42.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:42.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x09100000

2013-07-18 9:52:42.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:42.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x190C0000

2013-07-18 9:52:42.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:52:47.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x0604030B

2013-07-18 9:52:47.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

2013-07-18 9:53:12.000 AM kernel[0]: AppleBluetoothHCIControllerUSBTransport::SendHCIRequest on suspended device! Data begins with: 0x3F0C0A00

2013-07-18 9:53:12.000 AM kernel[0]: [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

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Answer 8

m2namwen Author

Level 1

0 points

Jul 19, 2013 6:07 AM in response to boardforlife

Yeah a lot of those errors looks pretty similar to the ones I'm getting.

ClearPipeStall failed. SendHCIRequest on suspended device. etc.

Really wish someone from Apple who knows what exactly these errors mean could help out.

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Answer 9

Jul 30, 2013 10:34 AM in response to m2namwen

I've experienced the same problem on my MBP/Retina, with similar errors in the console.

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Answer 10

m2namwen Author

Level 1

0 points

Jul 31, 2013 4:21 AM in response to m2namwen

So does anyone know how we can get Apple to acknowledge the issue?

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Answer 11

Proandy1

Level 1

8 points

Sep 24, 2013 2:57 AM in response to m2namwen

I have had the same problem also, most of the time it would happen at the 2-3 hour maker of using the apple bluetooth mouse. Had to reset mbp retina to get it right. I took it in twice to apple and they replaced the bluetooth card with a new one. It's been working great for a week but it began acting weird again today. Will try to see if it will do it again after some more use with the mouse and keyboard.

Most of the time it happen when I'm working on Adobe Photoshop and illustrator cs6

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Answer 12

Dec 25, 2013 8:13 AM in response to m2namwen

same over here :-(

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Answer 13

Jan 8, 2014 12:25 AM in response to m2namwen

Same issue, same console log errors

I got Keyboard, Mighty Mouse and Trackpad at work, worked perfectly first day i set i up, went home and used the laptop without them at home, back at work the day after the problem started. Restart made them work temporarily until I let the laptop nap and then couldnt use bluetooth units

Retina MBP 15" Late 2013 Model

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Answer 14

icfantv

Level 1

20 points

Mar 6, 2014 9:50 AM in response to m2namwen

Looks like a trip to the Genius Bar is in order: https://discussions.apple.com/thread/3391853?answerId=18950753022#18950753022

Apparently the BT chip just needs to be reseated.

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