How do I fix false positive spam emails in iCloud?

I quote:

Indicate that an email message isn’t junk

1. Click the Junk folder in the sidebar.
2. Select a message, then click the Not Junk button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.

Yeah, actually, that's not true iCloud DOES filter your mail before it ever gets to the Mail App. I have exactly the same problem as the OP. I have Junk Mail filtering turned OFF, and it is still flagged as Junk. If my iMac is not running it is still flagged as Junk.

I have folowed Roger's instructions and gone into iCloud at least a dozen times and indicated the particular mail was NOT junk, but it is still flagged as junk every time.

So maybe Red Sonia is not so idiotic after all.

If that is the case than read through these support articles to see if they help. You will need to log-in to iCloud from your browser and manage your email from there. Just follow the instructions found in one of the articles below on how to mark email as spam or not-spam to see if it solves your problem.

iCloud: Identifying and filtering spam

iCloud: Manage junk mail

iCloud: Why was I spammed?

Have you done this?

Troubleshooting false-positives

Due to the complexity of accurately detecting and filtering out spam, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false-positive. If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow up email to verify the issue exists before contacting support. If you notice that multiple email messages are being delayed, bounced, or not delivered, please contact iCloud Support directly

This is a user-to-user forum; experienced users can offer advice but of course can't actually do anything.

To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:

http://www.apple.com/support/icloud/contact/

You will need the serial number of the covered hardware.

If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

If you are relying on email for business purposes then you aren't really best off using a free service, which is intended for personal use and has limited support. It would be worth your while to pay for a proper hosting service with a guaranteed uptime and an efficient telephone helpline.

Having the same issue:

https://discussions.apple.com/thread/4421008

All junk mail settings are turned on in Mac Mail. It's pretty rediculous that there are no junk settings on the iCloud site.

Worse, I've already marked the recipient that gets sent to junk mail as "not junk" but they still get moved there. It's totally random as well... they can send me an email that says "hey how's it going" and it get's moved to Junk and then an email from them that said "Have a good day" won't be marked as junk.

And then, every day I get a bunch of "you should buy this stock now" or "I'm a beautiful woman from the ukraine who's looking for her match" emails that don't get marked as junk (and of course marking them as junk does nothing since it's the one and only time they will be sent from that email address).

Red Sonia wrote:

That's incredible. So what you're saying is that iCloud mail is like open source, but closed and worse? Astoudning.

Not sure what you even mean by this, but did you look at the preferences screen that Csound1 provided? Did you notice that you can uncheck Junk Mail filtering, or you also can leave the filtering in, but check "Mark as Junk but leave in my Inbox". Also, you can create a Rule if for some unknown reason your boss's emails are still going to the Junk folder even when you have checked the "Not Junk" option on one of them.

GB

I'm sorry, the only thing astounding here is your attitude and your unwillingness to accept assistance. If you come in here with a ****** attitude don't expect much help. Everyone here is just like you, a Mac user. We come here either seeking assistance or volunteering our time and knowledge giving assistance to others.

Anyway, iCloud DOES NOT FILTER YOUR EMAIL. What you are experiencing has nothing to do with iCloud. Any comparisons to Hotmail are are idiotic.

The filtering happens in Mail app on your computer. CSound1 above posted a screenshot of the Junk Mail settings of the Preferences panel for the Mail app to show you what it looks like. The settings are self-explanatory but it appears you don't understand them so I'll try to help.

Use the Junk Mail preferences pane to set options for how the Mail app will handle what it thinks is junk mail. Here is an explanation of the the settings found in that preferences pane. If you still have any questions be specific and stow the attitude!

Red Sonia wrote:

That's incredible. So what you're saying is that iCloud mail is like open source, but closed and worse? Astoudning.

I apologise, I did not realize that your comprehension difficulties were so advanced. Ask an adult to help you.

As I said, I have followed Apple's instructions a dozen times. They do NOT work (hence the reason I'm here). I even tried marking the sender as a VIP. It makes no difference to iCloud which still sends the messages to the Junk folder every single time. Browsing through this and other forums, this is clearly an issue that many people are experiencing, and Apple has no interest in addressing. As much as I love them, I swear. Sometimes I think they need to go to a 12 step program and realize that the first step is admitting you have a problem!

There is no such box in iCloud's preferences. I did uncheck the one in Mail, but again...the e-mail is being sent to the Junk folder in iCloud before it ever gets to my Mac.

I am not having the problem of non-delivery or bouncing. In fact, e-mail from the same e-mail address consistently comes through. Here is the issue in detail:

We subscribe to a filtering service for corporate e-mail (MX Logic). When disaster recovery kicks in, it sends me an e-mail from <noreply@bounce.mxlogic.com> to let me know that disaster recovery has been activated. When the problem is resolved it sends me another e-mail, also from <noreply@bounce.mxlogic.com> to let me know that the connection has been reestablished. The first e-mail comes through fine. The second one is sent to the iCloud (NOT the Apple Mail) Junk folder. This happens every time.

plawler wrote:

There is no such box in iCloud's preferences. I did uncheck the one in Mail, but again...the e-mail is being sent to the Junk folder in iCloud before it ever gets to my Mac.

I am not having the problem of non-delivery or bouncing. In fact, e-mail from the same e-mail address consistently comes through. Here is the issue in detail:

We subscribe to a filtering service for corporate e-mail (MX Logic). When disaster recovery kicks in, it sends me an e-mail from <noreply@bounce.mxlogic.com> to let me know that disaster recovery has been activated. When the problem is resolved it sends me another e-mail, also from <noreply@bounce.mxlogic.com> to let me know that the connection has been reestablished. The first e-mail comes through fine. The second one is sent to the iCloud (NOT the Apple Mail) Junk folder. This happens every time.

I did not say there was one on the website, I was referring to Mail.

That behaviour is rather weird though, how is the mail routed to iCloud, I assume the MX Logic service intercepts the mail prior to onward transmission to the clients?

plawler wrote:

I'm only using iCloud as the e-mail address where I receive notifications from MX Logic.

So MX Logic is filtering iCloud addresses

The email addresses being protected by MX Logic are not iCloud ones.

And now I got it, slow today

Make an iCloud alias, send the notification there.