5 Replies Latest reply: Sep 17, 2013 9:28 PM by vazandrew
Lillyjilly Level 1 Level 1

I am just wondering why it takes so long to download a movie from Apple TV? It would only download if I was in Apple TV and it took over 4 hours. Is this normal?


Apple TV (3rd generation)
  • julesnewtoMac Level 4 Level 4

    Hi Lillyjilly

     

    It could be your download speed, I think the recommended minimum 2 Mbps for Standard Def, 4 Mbps for 720p and 6 Mbps for 1080p.  I have 8Mbps and usually have the movie ready in a couple of minutes.  Check your speeds.  Also a router reboot occasionally can help.

     

    Jules

  • Lillyjilly Level 1 Level 1

    Dumb question but how do you know how many Mbps you have?

  • julesnewtoMac Level 4 Level 4

    There are many free speed tests on line, search 'what is my download speed' or similar or ask your ISP.  It should also say on your contract, but that is the maximum you can get and you may actually get way less.

  • MichaelTHair Level 1 Level 1

    Interesting... I test at a download speed of 25mbps and I have been waiting for HOURS to watch a movie i rented. Its infuriating... Finally it let me begin watching... and then at the mid point it stopped to pause for addition 3 hours of load time. ***? It was not like this at all when first bought my apple tv earlier this year... with no changed to my network, all of a sudden im having to wait hours. what has Apple done to THEIR network?

  • vazandrew Level 6 Level 6
    expertise.appletv
    Apple TV

    Speed is only one factor.

     

    Are you using your ISPs DNS? (go into settings - network - DNS should be set to automatic)

     

    Interference can also cause issues (and can present itself with no changes made by the user). To verify check istumbler.net or netstumbler

     

    Sometimes it can be something on your ISPs end