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Hintermwald Author

Level 1

0 points

Mail does not start due to problems with Libraries

On my iMac late12 for one specific user Mail doesn't work any more.

Trying to repair, i receive the following report:

Process: Mail [427]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 6.3 (1503)

Build Info: Mail-1503000000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [283]

User ID: 503

Date/Time: 2013-03-17 21:32:23.124 +0100

OS Version: Mac OS X 10.8.3 (12D78)

Report Version: 10

Interval Since Last Report: -476 sec

Crashes Since Last Report: 12

Per-App Crashes Since Last Report: 12

Anonymous UUID: 06ADE3BF-C752-B419-CF76-3F733AEA75E4

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:

Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.

Source: ~/Library/Containers/com.apple.mail/Data/Library/Preferences/com.apple.iWork.Pa ges.plist

Dest: ~/Library/Containers/com.apple.mail/OldData/20130317T213223.11+0100/Library/Pre ferences/com.apple.iWork.Pages.plist

Destination permissions info:

0 stat: 2

-1 o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-2 o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-3 o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-4 o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-5 <CONTAINER> o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-6 o:User m:040700 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

-7 <LIBRARY> o:User m:040700 f:hidden

!#acl 1

group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete

fs: hfs, fsid: 1000009/11, mf: 0480d000

-8 <HOME> o:User m:040700 f:()

!#acl 1

group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete

user:73E4D38D-0B1D-4BC4-AF2E-492FD03D8871:Stephana:501:allow:read,write,execute, append,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity

fs: hfs, fsid: 1000009/11, mf: 0480d000

-9 o:Root m:040755 f:()

fs: hfs, fsid: 1000009/11, mf: 0480d000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libxpc.dylib 0x00007fff8e9ca21a _xpc_runtime_init_once + 1029

1 libdispatch.dylib 0x00007fff914600b6 _dispatch_client_callout + 8

2 libdispatch.dylib 0x00007fff91460041 dispatch_once_f + 50

3 libxpc.dylib 0x00007fff8e9c1919 _xpc_runtime_set_domain + 190

4 libxpc.dylib 0x00007fff8e9c0e90 _libxpc_initializer + 430

5 libSystem.B.dylib 0x00007fff91b38b2d libSystem_initializer + 172

6 dyld 0x00007fff68bdb378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

7 dyld 0x00007fff68bdb762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

8 dyld 0x00007fff68bd806e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

9 dyld 0x00007fff68bd7fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

10 dyld 0x00007fff68bd7fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

11 dyld 0x00007fff68bd7eba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

12 dyld 0x00007fff68bc9fc0 dyld::initializeMainExecutable() + 207

13 dyld 0x00007fff68bcdb04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

14 dyld 0x00007fff68bc9397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

15 dyld 0x00007fff68bc905e _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00000000000005a0 rbx: 0x00007f8583c166c0 rcx: 0x2184fb61ee6be466 rdx: 0x0000000000000587

rdi: 0x0000000000000000 rsi: 0x00007fff56c34a58 rbp: 0x00007fff56c35db0 rsp: 0x00007fff56c34f10

r8: 0x00007fff56c34ee0 r9: 0x00007f858400fc00 r10: 0x00007f8583c0ca50 r11: 0x00007fff56c35199

r12: 0x00007fff56c35180 r13: 0x00007fff56c34f2c r14: 0x0000000000000001 r15: 0x00007f858400fc00

rip: 0x00007fff8e9ca21a rfl: 0x0000000000010206 cr2: 0x00007fff7719b690

What can I do, other users are still working fine with the same mail account.

I appreciate your help.

iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.3)

Posted on Mar 17, 2013 1:47 PM

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3 replies

Level 10

684,069 points

Mar 17, 2013 2:40 PM in response to Hintermwald

Take notes of all account information. You may need to set the accounts up again. Quit Mail.

You need to look in the user Library. Hold down the option key while using the Finder "Go To Folder" command. Enter ~/Library. Move the Mail folder to the desktop. Open Mail and test. If it still doesn't work, you can put the folder back where you got it. If it works, then delete the folder on the desktop.

If you prefer to make your user library permanently visible, use the Terminal command found below.

http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/

You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible.

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Hintermwald Author

Level 1

0 points

Mar 18, 2013 2:01 PM in response to Eric Root

Thanks for your time Eric,

but it still doesn´t work.

Starting the mail app, I still receive the upper report. I think the main point in it is the following line:

Application Specific Information:

Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.

And I don´t know what to do.

I can still use MAIL and the same mail account from my admin user. without any problems.

Reply

Level 10

684,069 points

Mar 18, 2013 5:34 PM in response to Hintermwald

Try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About

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Mail does not start due to problems with Libraries

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