HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
gh543w
Level 1 (0 points)

Q: mine won't even go to the home it's just stuck on the Apple logo and won't do anything

My iPod 4th generation is stuck on the apple screem. It won't let me do anything, restoring,updates, or anything won't help. I've held the home and lock button at the same time and it turns to a white screen then back to the apple. Any suggestions on how i could resolve this?

Posted on Mar 17, 2013 4:30 PM

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gh543w

Q: mine won't even go to the home it's just stuck on the Apple logo and won't do anything

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  • by Diavonex,

    Diavonex Diavonex Mar 17, 2013 4:32 PM in response to gh543w
    Level 9 (66,713 points)
    Mar 17, 2013 4:32 PM in response to gh543w

    Try and turn off iPad/iPod and proceed to step 3 of Recovery Mode.

     

     

    Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost. You may have to repeat the above many times.