1 Reply Latest reply: Mar 18, 2013 1:25 PM by Ralph Johns (UK)
RandomFL Level 1 Level 1 (0 points)

My imessage is deleting entire conversations at times once I receive a new message. 

 

I can have a conversation and suddenly the person will send a message and all the old messages go away.  This happens randomly, sometimes with conversations that are short and sometimes for longer ones.  I normally chat with people who are on their iphones, but they haven't had this problem with other people that they text via imessage.

 

It's very annoying because someone can send me 4 or 5 messages in a row and by the time I click over to imessage only 1 message is there and all previous messages from both of us are gone.  This can also happen if someone sends one message- all previous conversation deletes and the one message they sent becomes the only one in the conversation.

 

Many times these are messages that I haven't read, and some are messages that I wanted to save (phone numbers, addresses, etc that were messaged and I hadn't had time to copy and paste elsewhere)...I don't know if they exist somewhere, but I haven't been able to find them and just need to know if there is a fix for this at this point because it's very annoying because this was a very convenient messaging service until this issue arose. 

 

I mainly use imessage through my macbook and am not having problems with this on my iphone.  I also checked to save history when conversations are closed in preferences but it doesn't seem to make a difference.

 

Also, the messages used to go to both my phone and computer, but now only go to one or the other (the settings on my phone have send and receive to 2 addresses- the phone and my apple ID).  I don't know if that's related. 

 

I noticed there are a few questions about this online so people are having an issue but have yet to run into a fix for it.


MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: imessage randomly removes messages from conversation without prompting
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    HI,

     

    Yes there are threads about people finding their iMessage syncs are not in order.

    Some report that new Messages in an ongoing conversation also arrive "Instantly" whilst the sync plays out like a speeded up chat and this puts the new iMessages in the wrong place.

     

    The OS X 10.8.3 Update is listed as "fixing" this issue. (http://support.apple.com/kb/HT5612)

     

    iMessages or other IMs (Jabber or AIM) that disappear will be a different issue entirely.

     

    Save Chats are store in ~/Library/Messages/Archive.

    Have the Finder as the front app (listed in the Menu Bar). Use the Go Menu > Go to Folder and type in ~/Library/Messages/Archive in the dialogue box that appears.

    Save Chats from  any source (AIM, Jabber, Yahoo, Bonjour as well as iMessages) can be stored in here by date or Session.

     

    Do you have any Saved Chats ?

    Are these some of the ones  you are looking for ?

     

    In Messages Menu > Preferences > Accounts > iMessages account is the iPhone Number listed as both a receive "Alias" and appearing in the Send drop down at the bottom ?

     

     

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    8:25 PM      Monday; March 18, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

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